Category Archives for "Unified Communications"

Telecommuting
Oct 21

Telecommuting – The New Working Norm

By Mobex | Business Communication , Cloud Communications , Mobile Communication Technology , Unified Communications , VoIP

Ever wonder what the typical workplace will look like in a few short years’ time? Given the immense benefits of remote work, telecommuting has become one of the most sought after flexible work arrangements available. With a reported 79% of workers wanting to work from home at least part of the time; it’s no surprise that people want to work for companies that offer remote work programs.

Telecommuting can take multiple forms. The way people typically think of telecommuting, is an employee working from his or her home office or a coffee shop during normal working hours instead of going into the office. Office workers can also broaden their availability by logging on from home during evenings or weekends, when necessary or, while travelling for work.

Benefits For Companies

Benefits For Employees

While companies are changing their policies, solutions are needed to stay connected with their employees. Communication is key with telecommuting. Luckily, there are now many tools available for this; laptops, virtual private networks, video conferencing, and VoIP. Thanks to VoIP, any employee around the globe can be connected under the company’s communication umbrella. Whether you want your employees to have an office phone at their home or simply download an app on their Smartphone or computer. All that is required is an Internet connection.  Inbound calls can be routed, transferred and connected to infinite locations regardless of distance. Outbound calls can be made with the company’s number rather than the employee’s personal number. And, all of this can be managed, tracked and maintained under the companies cloud communication hub.

Having telecommuting and virtual employees is not only a way to get things done round the clock, without commuting, and with hard-to-find skill sets but is also a way to meet the needs of employees who don’t want to or can’t live near the company office.

Companies are responding to this workplace evolution with a reported 90% of U.S. employers providing or expanding telework options. With all of this change, is your company keeping up?

If you have questions on how we can help connect your global workforce contact us here.

To find more statistics on telecommuting click here.

For more information on VoIP click here.

Disaster
Sep 02

How To Prepare Your Business Phone System For A Disaster

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobex , Mobile Communication Technology , Seasonal , Unified Communications , Virtual PBX

Disasters can strike at any time, at any place, and a business that is unprepared can face devastating consequences. One area that can cripple a business in a disaster is the loss of its phone system. However, with proper planning and preparation, a business can ensure that its ability to communicate will not be disrupted by a fire, flood, or other disaster.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. Mobex offers a comprehensive cloud communication solution that can keep your business going.

When called upon, there is no hardware to boot, no software to run, and no data to move. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own schedule. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Advantages:

  • Reroute incoming calls from a remote location automatically or manually
  • Keep an automated attendant or IVR up and running during any crisis or disaster
  • Ensure alternative telecommunications routing capabilities with redundant call paths
  • Use remote office, VPNs or mobile services to resume normal business operations quickly
  • The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact Us today to learn more about our comprehensive cloud communication solutions.

Continue your disaster readiness by create an emergency preparedness program for your business using resources from Ready.gov. The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. However, proper planning can mitigate damage, allow you to continue operations during emergencies and help rebuild after disasters strike.

Aug 05

Voice over IP & 5G – Going Further with Business VoIP

By Mobex | Business Communication , Mobex , Mobile Communication Technology , Unified Communications , Virtual PBX , VoIP

Not everyone can afford to move to major business hubs like Silicon Valley or New York City and not everyone wants to live in the same city that their ideal company may reside in. Work-life flexibility has become a tool to recruit and retain talent and the notion of virtual workplaces and having virtual or remote employees has become a reality. Technology is expanding the potential of businesses to reach new markets thus creating additional opportunities.

How the roll out of 5G will expand mobile Business VoIP

The success of a business is directly related to the benefits of its customers. If customers are happy, then business will definitely achieve a high mark of success. The same policy applies to mobile Business VoIP as well. While 4G LTE has given a push to the VoIP industry, the roll out of 5G will expand mobile Business VoIP to many folds, because with 5G the wireless technology will get its new generation that will offer an array of benefits to end users.

Here are a few of the many benefits of 5G for end users that will play an important role in continuing to expand the capabilities of Business VoIP:

  • Latency in 5G is reduced to 1 millisecond, which means faster connection between the tower and the device.
  • The response rate will also increase, resulting in clear signals and no voice breaking.
  • Calls made over 5G VoIP will have better voice quality than mobile calls now.
  • Noise ratio / disturbance will be reduced (almost finished) during the VoIP calls.
  • 5G will be 100 times faster than 4G LTE, which means a download that currently takes minutes to complete, will be finished in seconds.

When the 5G roll out will start?

AT&T, Verizon, Intel, Ericsson, and Huawei have already prepared the road map of 5G to bring it to the end users as soon as they can. However, when the roll out will start is still a question of debate. According to Verizon, the roll out may start in 2018, but AT&T is not expecting the roll out earlier than 2020. As of now, no one is sure about the roll out of 5G, but everyone is ascertaining its benefits for end users and VoIP.

The future of 5G Business VoIP

The office environment has changed from one in which everyone sits in the same building to one in which co-workers may be half way around the world from each other. VoIP has helped telecommuting employees stay connected to their company’s telecommunications network, making remote working possible. The roll out 5G VoIP will help enable these flexible work environments to become the new business norm.

 

For more information on tools to expand your virtual workplace, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jul 06

How VoIP Can Help Small Businesses

By Mobex | Business Communication , Small Business , Unified Communications , VoIP

In our previous posts we have examined the many benefits of switching from standard phone service to what’s known as a VoIP. VoIP phones use voice over IP technology for placing and transmitting telephone calls over an IP network, such as your Internet service, instead of the traditional public switched telephone network.

We know it has been easy to see how the advantages of VoIP we have featured are beneficial for medium to large organizations, but a bit difficult to see how they are just as valuable for small businesses.

Here are just a few of the variety of benefits our clients with small companies have found by switching to VoIP.

  1. Increased productivity.

Small businesses usually operate with a very small team that only has so much time in the office, it’s all about quality over quantity. So any uptick in productivity can go a lot further and mean a lot more than it might at a larger organization. With VoIP, every employee can have access to the network and their calls and email whenever and wherever they are. Employees will enjoy the chance to telecommute while still having full functionality.

  1. Decreased expenditures.

As a small organization, we know you don’t have the largest budget with which to work. Telephone service is traditionally known as a huge, but clearly necessary, expense. With VoIP, telecommunications no longer have to be such a burdensome line item.  First and foremost, they don’t necessitate the massive amounts of equipment that traditional phone service does. Therefore, you save a significant amount for choosing VoIP from the very beginning. However, have no fear, because of its scalability, you won’t break the bank by making a switch or by having to add services as your company grows and needs increase.

  1. Simplified technology.

When issues arise with a traditional phone system, getting them fixed can be quite a process. A process that costs business owners – especially those with small companies – significant time and money, neither of which they can afford. Remedying issues with VoIP service is much easier, as they’re usually connected to a simple user error or an issue with the vendor. The majority of the time the problem can be fixed by someone onsite or with help over the phone, and not by waiting on an expensive technician to come to the office.

  1. Improved access.

Essentially, with VoIP you get all of the same toys the big boys have. You don’t have to wait months or years to be able to utilize all of the telecommunications larger companies have. You can have all them now, and for less than what you would have been paying for a rotary phone.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

May 16

What Is Hosted PBX?

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , VoIP

What is Hosted PBX and how can it be beneficial to your business?

Prior to the last few years, the standard phone system we are accustomed to seeing at most every office around the globe is referred to as PBX, or Private Branch Exchange. In simple terms, a PBX is what connected all of the phones outside of your office with those inside; you didn’t set up shop without it. Overall, PBX systems have enjoyed a really long, truly successful run and they met every telecommunications need businesses both big and small had. Until now.

As we are all well aware, time has marched on and with it, technology has advanced significantly. Telecommunications needs and capabilities have grown exponentially. Consequently, however sufficient and reliable it might have been in the past, a traditional, hardware-reliant PBX system finds itself outdated and increasingly replaced.

Although our need for a more mobile-centric life began, for the most part, in our personal and consumer lives, it inevitably made its way right into our office. Remember when companies refused to provide employees tablets and/or iPhones? That didn’t last long. Businesses find they profit from being accessible, via more than only their website, around the clock. In addition, working remotely has been gradually more attractive to employees, one no longer desires to be strapped to the same desk all day, every day. Working at home provides them with the opportunity for a more peaceful and productive environment while cutting costs for all involved (less electricity and break room sodas for the company, no tolls or parking fees for the employee). And let’s not forget the sales people hustling in the field, their mobile needs are even greater.

A traditional PBX system, with all of its complicated hardware and cables, doesn’t meet these diverse needs. At all. However, a hosted PBX from Mobex does.

Providing all of the essential functions of a traditional PBX, a hosted PBX takes out the majority of the physical requirements and instead utilizes a network, otherwise known as the cloud. That famous, sometimes infamous, cloud. The hosted PBX can then be accessed anywhere at any time as long as a reliable internet connection is available. Employees can work from home, a hotel, or a favorite coffee shop. Callers can be easily transferred and conference calls organized, with little to no issue. Your general productivity is improved, while resource requirements (and costs) are reduced.

For more information about our hosted PBX services or other telecommunications solutions and to schedule a consultation and demo, click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Apr 20

Take your office communications anywhere you go with Mobex’s Virtual PBX

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , Virtual PBX

While being on the go can be great for your business’s productivity, it can be difficult for your old telephone system to keep up. Don’t get tied down by an antiquated phone system, run your office communications from the palm of your hand with a Virtual PBX.

Mobex’s Virtual PBX was designed for all those who either “bring your own device to work” (BYOD) or are entrepreneurs/small business owners who run much of their company’s communication’s from their smartphones/cellphones. The Mobex Virtual PBX works via either a smart phone app or forwarding to the user’s cell phone.

You will never have to give out your personal number for work ever again. With your Virtual PBX, Mobex can port your existing number or provide your company with its own new local or toll free number. Also, with unlimited extensions, live call forwarding, on hold music, name directory, and much more, your business can function and appear like a Fortune 500 company. When callers dial your Mobex number, they hear a custom main greeting giving them options from which to choose, i.e. “Thank you for calling MY Company, dial 1 for sales, 2 for support, etc.”

Since each extension rings on an app on your smart phone, or forwarded to your cell phone, you can be reached at your home, at the office, or on the road. Assign extensions to each department or employee and connect callers to the right employees. Give callers access to information such as product info, store hours or driving directions using Informational Extensions. You can also receive voicemails and faxes online or via email as audio or picture attachments. With these powerful features available from Mobex your small business can stay connected and sound more professional.

The Virtual PBX is also designed to replace, or work in conjunction with, a desk top phone. Use this as a standalone service if your mobile phone is your office; or, include this with a desk-top Hosted PBX service with seamless integration.

You are no longer tethered to your desk, you will have everything your business communications needs right there with you in the palm of your hand.

See more at: Mobex Virtual PBX

Nov 21

SIP Trunking: What Are The Benefits?

By Mobex | Business Communication , SIP Trunks , Unified Communications

In our last post we broke down exactly what SIP Trunking is and the primary benefits of why it is good for business, most notably a substantial reduction in costs, particularly when the service is tailored to your individual needs. However,as promised, we want to further examine its many benefits, as we believe this is something every business needs, regardless of its size.

  1. The user experience. All users will find that SIP Trunking has a stress-free, easy-to-use communications interface. And IT managers will discover that is an efficient and low-cost means to quickly scale services without incurring huge expenditures, which ultimately generates a significant ROI in a very short amount of time (sometimes in less than six months).
  2. The reliability. SIP Trunking comes with increased stability and reliability compared to traditional phone systems. During power outages, Trunks can easily be redirected to supplementary destinations: cell phones, other offices, and more (depending upon your business rules and requirements), thereby permitting uninterrupted service.
  3. The productivity. With the ability to flawlessly connect multiple offices and remote workers, SIP Trunking improves workforce partnership. This is especially important to organizations with international employees or offices. SIP Trunking makes traveling and moving much easier, as your phone number easily goes with you whether you’re changing offices or on the road.
  4. The fusion of communication. SIP Trunking combines mobile devices and remote workers by enabling a blend of premise and cloud based services, creating an IP-based unified communications system of voice, data, instant messaging, and application sharing.
  5. The scalability. As previously mentioned, SIP Trunking offers the freedom to increase or decrease services when needed. You are no longer required to invest in an infrastructure based on hypothetical and/or unpredictable future needs; you already have all capabilities at your fingertips. With proper programming, you can establish a SIP Trunk for your current needs and scale up and down when and as often as you see fit.

We truly believe unified communications via SIP Trunking saves you substantial time and expenses. Mobex has a variety of SIP Trunks available and together we can customize a service solution to meet your organization’s needs. To see more of the benefits offered to you by Mobex via SIP Trunks please visit here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.