Tag Archives for " Hosted PBX "

Should you Host or not Host your PBX
Feb 28

Should You Host Your Business Phone System?

By Mobex | Business Communication , Cloud Communications , Hosted PBX , Mobex , PBX , SIP Trunks

With the advent of Hosted PBX communication, businesses are seeing many new opportunities and potentially some concerns with the advanced technology, leaving business owners wondering is it better to host or not to host, their business phone system. This article digs deeper into both options along with their benefits and disadvantages.

On-Premises PBX

Having on-site PBX involves buying the PBX and maintaining it throughout its useful life. However, some companies are also going for the leasing option where a PBX provider offers installation and maintenance at a monthly fee. The first option has a greater upfront cost but usually a lower total cost over the lifetime of the equipment.

 Advantages

  • Flexibility

There are many PBX technologies out there. You are not limited to a few options as in the hosting plan. If you are a smaller office you can buy a PBX that meets your current needs.

  • Control

The business has better control on whatever is run or done on the PBX. As a result, there will be no surprise updates or systems added to your PBX without your prior knowledge.

 Disadvantages

  • Cost of installation and maintenance

You will incur the cost of installing the PBX and maintaining it in good working order. Due to ongoing maintenance requirements, you will need permanent staff trained for this or hire an outside technician to handle this.

  • Stuck with a legacy system

You are limited to the new features up to the capability of the PBX. As a result, you will eventually need to upgrade or replace the system when you need additional features or require advanced functionality.

Hosting PBX

This option involves buying the monthly telephone service from a Hosted PBX service provider. Your PBX is hosted in the cloud and connects to your phone system over the Internet.

 Advantages

  • Cost of maintenance

You do not need to hire staff our an outside technician to maintain your PBX. Also, there is no need to worry about constant software updates and the like as this is taken care by the service provider.

  • Only pay what you consume

Since no hardware is required, as your business grows or contracts so too can your hosted phone system. As a result, you only pay for what you consume each month.

  • Make use of the latest technology

Unlike the legacy PBX, you do not need to replace the PBX once new technologies emerge. Your service provider will provision this for you.

 Disadvantages

  • Control

You are limited to the service package your potential service provider offers. Some service providers charge extra for extra features.

  • Monthly payment

Most service provider have ridged pricing plans and charge per user. Consequently, if you are a large organization with a lot of phones but maybe limited call volume, there is a chance that you will pay more for your monthly service.

So, to host or not to host, which is right for you? For more information about On-Premises PBX Service or Hosted PBX Solutions and/or to schedule a consultation and demo, contact us or click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

May 16

What Is Hosted PBX?

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , VoIP

What is Hosted PBX and how can it be beneficial to your business?

Prior to the last few years, the standard phone system we are accustomed to seeing at most every office around the globe is referred to as PBX, or Private Branch Exchange. In simple terms, a PBX is what connected all of the phones outside of your office with those inside; you didn’t set up shop without it. Overall, PBX systems have enjoyed a really long, truly successful run and they met every telecommunications need businesses both big and small had. Until now.

As we are all well aware, time has marched on and with it, technology has advanced significantly. Telecommunications needs and capabilities have grown exponentially. Consequently, however sufficient and reliable it might have been in the past, a traditional, hardware-reliant PBX system finds itself outdated and increasingly replaced.

Although our need for a more mobile-centric life began, for the most part, in our personal and consumer lives, it inevitably made its way right into our office. Remember when companies refused to provide employees tablets and/or iPhones? That didn’t last long. Businesses find they profit from being accessible, via more than only their website, around the clock. In addition, working remotely has been gradually more attractive to employees, one no longer desires to be strapped to the same desk all day, every day. Working at home provides them with the opportunity for a more peaceful and productive environment while cutting costs for all involved (less electricity and break room sodas for the company, no tolls or parking fees for the employee). And let’s not forget the sales people hustling in the field, their mobile needs are even greater.

A traditional PBX system, with all of its complicated hardware and cables, doesn’t meet these diverse needs. At all. However, a hosted PBX from Mobex does.

Providing all of the essential functions of a traditional PBX, a hosted PBX takes out the majority of the physical requirements and instead utilizes a network, otherwise known as the cloud. That famous, sometimes infamous, cloud. The hosted PBX can then be accessed anywhere at any time as long as a reliable internet connection is available. Employees can work from home, a hotel, or a favorite coffee shop. Callers can be easily transferred and conference calls organized, with little to no issue. Your general productivity is improved, while resource requirements (and costs) are reduced.

For more information about our hosted PBX services or other telecommunications solutions and to schedule a consultation and demo, click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Nov 19

Time For A Hosted PBX

By Mobex | Business Communication

Being able to communicate at all times is important for any business.

With all the new technology focused around cloud computing, telephones systems for businesses are evolving as well.

So what is a PBX that is working over a cloud? A Hosted PBX.

A hosted PBX offers companies the same high end features that a regular PBX offers for a fraction of the traditional cost. There are no huge upfront costs and it set up is easy to implement regardless the size of the company.

With a cloud based PBX, the technology is adaptable and can be customized based on business needs. Companies can simply select the number of lines, features, and functionality that they need. In no time, their business communications are ready to provide a professional and efficient service to clients and customers.

Lower monthly costs come in the form of a per user model which grants companies the flexibility to select their cost according to their needs. These companies that use a hosted PBX are then billed for what they used rather than an entire system that does not get used all the time.

In addition, with the low cost, companies do not need to sacrifice features. Companies will still be able to enjoy multi line phones, conference calling, voicemail, call transfer, unlimited local and long distance calls, virtual assistance, 800 numbers, and so much more.

Furthermore, a hosted PBX can also provide additional capabilities that a standard PBX cannot. For example, since your PBX will be hosted on the cloud, the ability to monitor calls from wherever the location may be is a feature many companies fine appealing. In addition, growth is seamlessly integrated with a hosted PBX. Remember, companies are able to keep track of their costs.

Have more than one business in the same location? No worries. A hosted PBX gives companies the ability to leverage key abilities to provide each business unit including but not limited to, a separate phone line and a professional appearance even if the same agents are the ones that are using the phones.

Deploying a hosted PBX can also provide additional capabilities that may not be immediately on the wish list. For instance, access to cloud-based solutions allows companies to grow seamlessly. Plus, the company running multiple businesses out of one location can leverage key capabilities to provide each business with a phone number and professional appearance, even if the same agents work all phones.

The question to ask is not if you should move to the cloud, but when. There are too many benefits available in hosted PBX to ignore; the time to start investigating is now.

If you’re wondering about where to start with a hosted PBX or have more question that this article was not able to answer, please feel free to contact Mobex by clicking here.