Category Archives for "Business Tips"

Virtual Receptionist
Mar 22

What Can A Virtual Receptionist Do For Your Business

By Mobex | Business Communication , Business Tips , Cloud Communications , Customer Service , Mobex , Virtual PBX

What Can A Virtual Receptionist Do For Your Business

Imagine right now, a call comes into your office and the phone rings and rings and your customer is on hold the entire time. Or, maybe the call goes unanswered completely. Missed calls are missed opportunities. Now imagine having your own personal virtual receptionist. Your calls can always be answered day or night with the same professional voice, all while taking the burden off of your employees, who are currently required to stop everything they are doing to answer the phone every time a call comes in.

In business telecommunications, a Virtual Receptionist (VR) (or Auto Attendant), is known for its ability to allow callers to be automatically transferred to an extension without the need for an operator. A VR will also offer a simple menu system (“for sales, press 1, for service, press 2,” etc.). However, there are many more functions a VR can perform that are often over looked and can add value to your businesses communications.

Here is a quick list of some of the functions a VR can perform along with examples. After reading this, if you would like to hear it in action call 813-575-3100~

“Thank you for calling the Mobex Virtual Receptionist, your fully customizable, user friendly, business greeting and directory. To find out some of the things we can do for your business please listen to the following options:”

“To continue in a different language please press 0”

Mobex can create your recordings in most languages. Or, if you prefer to keep your recording in English but would like to give your Virtual Receptionist some authenticity with different accents, Mobex can help you with that as well.

“If you know your parties extension, you may dial it at anytime or, for a dial by name directory please press 1”

With a Dial-by-Name Directory from Mobex, callers can easily search for your employee names for added convenience. This gives your company a large business feel. Customers will be able to find employee names by first or last name.

“For our address, directions and hours of operations, please press 2”

Informational Extensions let you give callers up-to-date information about your company, products and services, allowing them to have instant access to important information 24/7. It’s a great place for customers to hear store directions, product descriptions, hours of operation, future sales or events, you name it!

“To connect with a different location or other off site facilities please press 3”

Your Virtual Receptionist can automatically transfer calls anywhere without you having to lift a finger. Calls can be forwarded to different department, secondary locations, different companies, cell phones, home phones, voice mail boxes, or any other telephone number.

“To speak with an associate, please press 4”

While calls are being connected or, for those times when you must place a caller on-hold, take advantage of our custom on hold options. You can choose the on hold music that best represents your company, allow us to choose for you, or even create an informative custom message that can notify your customers on areas of your company you want to highlight like sales or future events.

“To listen to a demo of our Artificially Intelligent receptionist, Aneeda, please press star”

Mobex is working hard to always have the latest and greatest in business telecommunications. Aneeda is the next evolutionary leap in Virtual Assistance and can be available to add value to your workforce very soon.

Add a virtual receptionist to your team today who can route calls to the right people, answer basic questions, and give your company a big business appearance.

Contact us here to find out how we can customize your very own business virtual receptionist. Or, after listing to our live demo, simply press 5 to be connected with a Mobex representative.

telephony service
Mar 17

Choosing A Telephony Service Provider

By Mobex | Business Communication , Business Tips , Mobex

Telephony service is vital to most businesses. However, given the number of providers and services available out there, it can be confused when selecting which one is right for your business.

The telecommunications industry is also growing every day. New technologies are emerging to enhance communications between the business and its public and bring down the costs. However, to a business owner, the more options there are available, the more confusing it can get in the selection process. For that reason, we can up with this quick guide on how to select a telecom service provider for your business.

Determine what you need

Telecommunications needs vary from one organization to the other. One business may need just basic calling and internet and cable service while another may need more advanced cloud communications and SMS services. Some providers specialize in specific areas, so determining your needs is a good place to start in your search for the best services in the market.

Think of the network security and reliability

Most businesses pick a consolidated infrastructure that converges data, voice, and video over a single network. If the network is not secure enough, you will; suffer from repeated service cuts due to DDoS attacks, data theft, and tapping over your voice communications.

The issue of reliability comes in the ability for the service provider to maintain a high quality of the service and availability every single day. Poor network coverage, low internet speeds, and disconnects can be a potential loss of business.

Finally, even when the service provider has taken all the necessary steps, sometimes there are emergencies or natural disasters that can cause service disruptions. Look for the telecom service provider that offer an alternative means to ensure that you are connected as repairs are being made.

Look at flexibility and scalability

As your business grows, you should be able to increase the scope of your services, upgrade, and add new features without having to buy an entirely new product. This flexibility and scalability makes your system more adaptable and affordable. Moreover, select a company that has a history of upgrading their systems in line with the new technologies to offer you better services.

Check on the cost

Weigh the quality of service you get at the given cost. After evaluating telephony service providers in the above areas, compare their costs in term of the service you receive. Do not just go for the cheapest service blindly without checking whether it meets the objectives of the business.

Pay attention to contracts, terms, guarantees, compatible equipment, number portability, etc.

Pay close attention to any contracts, terms, guarantees (or lack-there-of), equipment policies, annual fees, etc. Be sure to research the terms and conditions of service providers as some will require contracts while others will not. Upgrading might also have restrictions, so pay close attention to the fine print. Check to see if a provider requires any fees for adding features, and keep an eye out for a list of supported or compatible equipment to see what options you have for building your network. If you are getting all of your equipment directly from your provider, make sure to understand how that equipment is built-in to your service. For example, if you cancel your service, what fees are associated with your equipment. If you are interested in keeping your existing numbers, many providers should allow you to port your phone number over.

Decisions, Decisions

Once you’ve gone through this list and checked off the items that apply, we would like to hear from you to see if you have any follow up questions. Contact one of our Representatives now and see if we are the right telephony service provider for you.

Disaster
Sep 02

How To Prepare Your Business Phone System For A Disaster

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobex , Mobile Communication Technology , Seasonal , Unified Communications , Virtual PBX

Disasters can strike at any time, at any place, and a business that is unprepared can face devastating consequences. One area that can cripple a business in a disaster is the loss of its phone system. However, with proper planning and preparation, a business can ensure that its ability to communicate will not be disrupted by a fire, flood, or other disaster.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. Mobex offers a comprehensive cloud communication solution that can keep your business going.

When called upon, there is no hardware to boot, no software to run, and no data to move. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own schedule. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Advantages:

  • Reroute incoming calls from a remote location automatically or manually
  • Keep an automated attendant or IVR up and running during any crisis or disaster
  • Ensure alternative telecommunications routing capabilities with redundant call paths
  • Use remote office, VPNs or mobile services to resume normal business operations quickly
  • The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact Us today to learn more about our comprehensive cloud communication solutions.

Continue your disaster readiness by create an emergency preparedness program for your business using resources from Ready.gov. The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. However, proper planning can mitigate damage, allow you to continue operations during emergencies and help rebuild after disasters strike.

Benefits in Upgrading to SIP Trunks
Jul 15

10 Benefits of Using SIP Trunks

By Mobex | Business Communication , Business Tips , Mobex , PBX , SIP Trunks , Small Business

One of the most underrated, yet valuable, cost-cutting measures in the marketplace for businesses of all sizes, SIP trunks are the means by which you can take a traditional, sometimes unreliable, and expensive phone service and turn it into more affordable, easier to manage, Internet calls. Not only does it make your service stress-free and more efficient, but also much more budget friendly.

SIP trunks are an ultimate solution for companies that currently own PBX hardware and want to cut down on monthly expenses. SIP trunks work directly with the PBX, the hardware that connects outside and inside callers with the desired line. This way, the calls are completed via the Internet, which makes the complete service much cheaper and provides the business with greater functionality.

Here are Mobex’s Top 10 Reasons to Use SIP Trunks:

  • The savings potential – They are ideal for companies with numerous extensions and a moderate amount of simultaneous external calls. The number of SIP trunks you purchase directly correlates to your external call volume rather than number of employees. For example, if you have 20 employees and expect no more than four external calls at any given time, you will only need four SIP trunks. So, dependent upon your individual needs, that could potentially be a huge cost cutter.
  • Eliminate overlapping networks and their costs – Instead of operating and maintaining both data and telephone voice networks, one internet-based network provides both capabilities.
  • Reliability – SIP Trunking is very stable. Rather than being at the mercy of local events such as power or circuit outages, SIP trunking can automatically be rerouted to other offices, mobile phones, or virtually anywhere based on your business rules.
  • The features – One of our favorite benefits of using Internet calls over traditional phone service is the numerous features. The majority of plans come with options like unlimited extensions, easy call forwarding, detailed caller ID, simple-to-use conference calls, and the ability to have voicemails sent to emails.
  • Mobility SIP Trunking can help tie together mobile devices and remote workers by enabling a blend of premise and cloud based services.
  • Cheaper international calling – Having SIP trunks not only reduce the cost of internal and domestic external calls, but also international calls. This is an area in which traditional phone services still haven’t caught up.
  • Grow when you are ready Unlike a traditional phone system that requires pre-planning for future capacity needs, SIP Trunks can be added on demand when additional needs arise.
  • No Capital Investment With SIP you can leverage the investment you’ve already made in your local PBX without having to make any additional equipment investments.
  • Get rid of costly 800 numbers, but not the convenience – Instead of providing customers with an “800 number,” local numbers can be provided in each city, which are terminated locally when picked up and place on the Internet.
  • Unlimited calling! As we keep saying, using SIP trunks is cheaper, often 50-60% cheaper than traditional service. Although using a PBX with VolP cuts down on costs by itself, it’s only for internal calls. SIP trunks are what makes ALL calls less expensive. No more counting calls, you would now have the option to go unlimited.

No matter how big or small your company happens to be, SIP Trunking could offer great benefit for you. For more information about our SIP trunks or any of our services (or to set up your order!), click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

May 04

Tips for Expanding Your Small Business

By Mobex | Business Tips , Small Business

Starting a business, no matter how big or small, takes a lot of time and research. You probably read a dozen books, spent a collective 120 hours online, and talked to at least 20 close friends and relatives. Then you spent a good portion, if not all, of your life savings and immeasurable time and sweat getting your business up and running. And now it’s paying off. So what’s next?

For those of you who lived through the startup process and are finding success, first of all, congratulations! Second of all, what’s next? Time to grow? Offer new products? In this post for National Small Business Week, we take a look at tips and advice for expanding your small business.

Talk to your customers.

No one knows the ins and outs of your business like you do. However, no one knows how well your business is truly perceived by the community and other consumers quite like your regular customers do. See what they think. Talk them while they’re in store and go online and see what they’re really saying. But be prepared for a few things you might not want to hear. If you’re thinking about growing, however, constructive criticism can ensure you’re headed in the right direction.

Review your marketing strategy.

If you are only looking to increase revenue before you make any growth or expansion plans, take a look at building a better marketing plan. There is nothing greater than word of mouth, but you must do your part. Are you routinely active on social media? Facebook and Twitter are staples. But dependent upon your type of business, Instagram and Pinterest might be good additions. And a Yelp profile is a must. Although most features on Yelp are free, talk to one of their sales reps (every market has a team) about additional options that fit within your budget. This helps your visibility and search optimization. The same thing goes for Facebook, boosting a post or paying for an ad, if only $20-$50, goes a long way.

Don’t be afraid to partner with other businesses for cross-promotions as well. A well-planned alliance with another brand can pay off quickly. For example, if you’re running a hair and nail salon, why not work with a local gym or spa to create a “total transformation package” or discount options for using both facilities within the same week or moth? Partnerships can go a long way without costing you a substantial amount of resources.

Explore financing options.

In our last post we took a look at tips and tricks for getting a small business loan to help get started. But now that you’re thinking about expanding, it might be time to review your loan options, should you not have sufficient funds on hand. You might need a new office space, to take over the store next door, and/or to hire new staff. If your regular financial institute isn’t an option, apply for financing assistance from the U.S. Small Business Administration. They are committed to helping small businesses be successful and offer numerous programs for a wide variety needs.

Open another location.

Your marketing is on point, you’ve got your bank on board for financing, and your customers are coming from miles away. Clearly what you have is what they want. Don’t let someone else move in across town with a similar concept. Don’t be afraid to open another location. The worst thing a business of any size can do is not capitalize on its market, especially in a growing community.

Look at new technology.

Not staying on top of current technologies can hurt your business or potential expansion plans. Upgrading, from your POS and computers to your phone system, improves many areas: productivity, time management, efficiencies, and more. Not to mention cost! This is an area in which Mobex can definitely help. From VolP options and call center improvements to a cordless office, we have customized telecommunications solutions for businesses of all sizes, including those that are planning on expanding.

May 02

Small Business Week: Finding a small business bank loan

By Mobex | Business Tips , Small Business

Since 1963, the President has issued a proclamation announcing National Small Business Week each year. This week puts the spotlight on America’s entrepreneurs and small business owners and their essential contributions to our economy and society.  Comprising nearly two out of every three new jobs in the United States, more than half of our population works for a small business. Mobex provides telecommunication solutions for businesses of all shapes and sizes and we genuinely value our partnerships with small business owners. Because of this, and in honor of National Small Business Week, we are kicking off a series dedicated to tips and tricks for entrepreneurs and anyone considering launching his or her own small business. Today, we will explore tips on finding a small business bank loan.

Be strategic.

Don’t go into a bank with a “hat in hand” attitude or some form of sob story. Be strong. Be confident. Remember that the banks need loans and accounts in order to make their business model work. Look at the bank as a new partnership. They need you just as much as you need them.

Be patient.

Unless you already know the banker with whom you are working, this relationship is brand new. They do not know you, what type of person you are, or how dedicated to your business you are. Should you qualify for a loan on the first visit, don’t expect it to be the amount you want (or need). Get to know them – your loan officer, the tellers, everyone – while you put their money to good use. Foster the partnership well and you can expect your credit line to increase as needed.

Know your bottom line.

A strategic working relationship is great, however, the boss’s boss at the bank only cares about your past, present, and potential revenue. Know your numbers upside down and backwards when you schedule that first meeting.

Don’t wait.

Even if you’re six months away from asking for a loan, start shopping banks early. Research online and get recommendations from friends or owners of similar-size businesses; you’ll want someone familiar with dealing with and lending to startups. Then take time to meet with potential banks; get to know the loan officers and a feel for the environment. Ideally, you want a long-term relationship and you don’t want it just anywhere.