Empower your Dynamics 365 CRM with the ability to not just record, but actively engage in text and call communication. Instantly convert text messages into leads or cases and automate the capture of every interaction directly within your CRM.
Text interactions pull up relevant customer information, automate questionnaires for service specifics, and update customers on technician arrivals, all integrated through D365.
Configure personalized messages for various scenarios, like "During Normal Business Hours."
Each response is not just an acknowledgement but a step towards a more informed and responsive customer service.
Imagine your main company number, traditionally a landline, now capable of receiving text messages. Sales reps and service providers can capture these conversations in the CRM on the go, ensuring a seamless customer experience and a complete communication history.
Automate customer engagement with instant text responses for scenarios like normal business hours or after-hours inquiries.