What Can A Virtual Receptionist Do For Your Business
Imagine right now, a call comes into your office and the phone rings and rings and your customer is on hold the entire time. Or, maybe the call goes unanswered completely. Missed calls are missed opportunities. Now imagine having your own personal virtual receptionist. Your calls can always be answered day or night with the same professional voice, all while taking the burden off of your employees, who are currently required to stop everything they are doing to answer the phone every time a call comes in.
In business telecommunications, a Virtual Receptionist (VR) (or Auto Attendant), is known for its ability to allow callers to be automatically transferred to an extension without the need for an operator. A VR will also offer a simple menu system (“for sales, press 1, for service, press 2,” etc.). However, there are many more functions a VR can perform that are often over looked and can add value to your businesses communications.
Here is a quick list of some of the functions a VR can perform along with examples. After reading this, if you would like to hear it in action call 813-575-3100~
“Thank you for calling the Mobex Virtual Receptionist, your fully customizable, user friendly, business greeting and directory. To find out some of the things we can do for your business please listen to the following options:”
“To continue in a different language please press 0”
Mobex can create your recordings in most languages. Or, if you prefer to keep your recording in English but would like to give your Virtual Receptionist some authenticity with different accents, Mobex can help you with that as well.
“If you know your parties extension, you may dial it at anytime or, for a dial by name directory please press 1”
With a Dial-by-Name Directory from Mobex, callers can easily search for your employee names for added convenience. This gives your company a large business feel. Customers will be able to find employee names by first or last name.
“For our address, directions and hours of operations, please press 2”
Informational Extensions let you give callers up-to-date information about your company, products and services, allowing them to have instant access to important information 24/7. It’s a great place for customers to hear store directions, product descriptions, hours of operation, future sales or events, you name it!
“To connect with a different location or other off site facilities please press 3”
Your Virtual Receptionist can automatically transfer calls anywhere without you having to lift a finger. Calls can be forwarded to different department, secondary locations, different companies, cell phones, home phones, voice mail boxes, or any other telephone number.
“To speak with an associate, please press 4”
While calls are being connected or, for those times when you must place a caller on-hold, take advantage of our custom on hold options. You can choose the on hold music that best represents your company, allow us to choose for you, or even create an informative custom message that can notify your customers on areas of your company you want to highlight like sales or future events.
“To listen to a demo of our Artificially Intelligent receptionist, Aneeda, please press star”
Mobex is working hard to always have the latest and greatest in business telecommunications. Aneeda is the next evolutionary leap in Virtual Assistance and can be available to add value to your workforce very soon.
Add a virtual receptionist to your team today who can route calls to the right people, answer basic questions, and give your company a big business appearance.
Contact us here to find out how we can customize your very own business virtual receptionist. Or, after listing to our live demo, simply press 5 to be connected with a Mobex representative.