Tag Archives for " Remote Employees "

Preparing your business telecommunications
Oct 10

Preparing Your Business Telecommunications For The Unknown

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobile Communication Technology , Small Business , Unified Communications , Virtual PBX , VoIP

A recent survey revealed that 74% of American small businesses do not have a disaster plan, 84% do not have adequate insurance, and 71% lack a back-up generator.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. During these uncertain times, it could be devastating for a business to lose its ability to communicate. However, with proper planning and preparation, a business can ensure that its phone system will continue operating during emergencies and be there to help rebuild after disasters strike.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. With a comprehensive cloud communication solution your business communications can continue uninterrupted even in the most precarious situations.

When called upon, there is no hardware to boot, no software to run, and no data to move. When the rest of you office systems go down, your phone service can be automatic transferred to a predetermined location or you can bypass this automatic failover and manage the transition on your own schedule.

Advantages:

• Calls can be routed to alternate locations, such as cellular phones, secondary branch offices, home phones, or virtual phones setup by Mobex
• Rerouting of calls can happen automatically or manually from a remote location
• Keep an automated attendant or IVR up and running during any crisis or disaster
• Ensure alternative telecommunications routing capabilities with redundant call paths
• Use remote office or mobile services to resume normal business operations quickly
• The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

Even after a disaster has passed it could take days or weeks for power and internet to be restored. Most businesses cannot wait that long. Having the ability to reroute calls anywhere at any time can be a business lifesaver during and after a catastrophe.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact us today to learn more about our comprehensive cloud communication solutions.

You can also continue your disaster readiness by using these helpful tools for businesses:

-Businesses can do much to prepare for the impact of the many hazards by using these resources from Ready.gov.

-The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

-The U.S. Chamber of Commerce Disaster Preparedness and Recovery Quick Guides. These tools help your business better understand what steps to take after an event occurs.

-The SBA also offers low-interest disaster loans to businesses, homeowners, renters & private non-profit organizations. Get additional details at www.sba.gov/disaster

-The US Chamber of Commerce has set up a Disaster Help Desk for Businesses to ask questions. Simply call 888-MY-BIZ-HELP

-To be considered for all forms of disaster assistance, first call FEMA at 800-621-3362

Text
Aug 21

Text Enable Your Business Landlines And Toll Free Numbers

By Mobex | Business Communication , Business Text Messaging , Business Tips , Cloud Communications , Customer Service , Mobile Communication Technology , Text

Tampa Bay Telecommunications Company, Mobex and Haneke Design Collaborate on Ground-Breaking Application That Enables Text Messaging Between Clients and Businesses.

TextOurCompany Makes Existing Landlines, Toll-Free Phone Numbers Text-Friendly

Tampa, FL — (Aug. 21, 2017) — Phone calls can either be a lifeline or a landmine for businesses. If calls go unanswered, or if callers are left waiting on hold, it can leave callers frustrated, inconvenienced and even cause them to give up and take their business elsewhere.

Mobex, a Tampa-based telecommunications provider helps businesses better connect with their customers through new technology that uses existing business phone numbers to receive and respond to texts sent from their customers’ phones.

TextOurCompany by Mobex streamlines communication between businesses and consumers with ease, efficiency and affordability. Landlines, as well as toll-free numbers, currently associated with a business can be enabled to receive SMS text messages using this technology.

Those messages are immediately accessible from computers, tablets and smart phones.

What truly sets TextOurCompany apart from other technologies are the person-to-person capabilities it offers. Rather than pre-established, scripted messages, users send a specific text and receive either an automatic reply acknowledging receipt of their text or an actual response from a real person. And the exchanges can all be accomplished without having to change the company’s current voice provider.

The chat application developed by Haneke Design of Tampa for Mobex allows the texts to be accessed via a single computer as well as multiple screens, depending on the company’s requirements.

“The idea came from a personal experience I had when I contacted my vet about medication for my dog. I knew that there had to a better way for me to connect with them, get the information I needed and not have to call back or be placed on hold while they helped other people and their pets,” said John Dalyrmple, president and founder of Mobex.

“Haneke Design was able to swiftly take our idea and turn it into reality. In a startup environment, working with a local team was crucial for us. The ability to quickly make changes and be nimble made the process seamless.”

One of the best parts of the application for any business is that the it allows text enabling for a number without the business having to change service providers. This seamless transition will save companies time and money.”

“Seeing how Mobex has been able to pivot into a new market for SMS technology was an inspiring project for Haneke Design to be a part of,” noted Jody Haneke, president & founder of Haneke Design. “We are always looking to team up with local disruptors and people solving the real needs of businesses across any industry.”

TextOurCompany by Mobex won the first-place award in technology at the 2017 New Venture Expo held at the University of Tampa in April. The New Venture Expo is part of the Spartan Incubator program, a program designed for community members to join the Tampa Bay ecosystem and build their businesses.

To create an account and learn more about how TextOurCompany can benefit a business, go to TextOurCompany/Signup. Free trial periods are available for new customers. For additional information, call or text 813-999-0990 or email Contact@textourcompany.com.

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Telecommuting
Oct 21

Telecommuting – The New Working Norm

By Mobex | Business Communication , Cloud Communications , Mobile Communication Technology , Unified Communications , VoIP

Ever wonder what the typical workplace will look like in a few short years’ time? Given the immense benefits of remote work, telecommuting has become one of the most sought after flexible work arrangements available. With a reported 79% of workers wanting to work from home at least part of the time; it’s no surprise that people want to work for companies that offer remote work programs.

Telecommuting can take multiple forms. The way people typically think of telecommuting, is an employee working from his or her home office or a coffee shop during normal working hours instead of going into the office. Office workers can also broaden their availability by logging on from home during evenings or weekends, when necessary or, while travelling for work.

Benefits For Companies

Benefits For Employees

While companies are changing their policies, solutions are needed to stay connected with their employees. Communication is key with telecommuting. Luckily, there are now many tools available for this; laptops, virtual private networks, video conferencing, and VoIP. Thanks to VoIP, any employee around the globe can be connected under the company’s communication umbrella. Whether you want your employees to have an office phone at their home or simply download an app on their Smartphone or computer. All that is required is an Internet connection.  Inbound calls can be routed, transferred and connected to infinite locations regardless of distance. Outbound calls can be made with the company’s number rather than the employee’s personal number. And, all of this can be managed, tracked and maintained under the companies cloud communication hub.

Having telecommuting and virtual employees is not only a way to get things done round the clock, without commuting, and with hard-to-find skill sets but is also a way to meet the needs of employees who don’t want to or can’t live near the company office.

Companies are responding to this workplace evolution with a reported 90% of U.S. employers providing or expanding telework options. With all of this change, is your company keeping up?

If you have questions on how we can help connect your global workforce contact us here.

To find more statistics on telecommuting click here.

For more information on VoIP click here.

Aug 05

Voice over IP & 5G – Going Further with Business VoIP

By Mobex | Business Communication , Mobex , Mobile Communication Technology , Unified Communications , Virtual PBX , VoIP

Not everyone can afford to move to major business hubs like Silicon Valley or New York City and not everyone wants to live in the same city that their ideal company may reside in. Work-life flexibility has become a tool to recruit and retain talent and the notion of virtual workplaces and having virtual or remote employees has become a reality. Technology is expanding the potential of businesses to reach new markets thus creating additional opportunities.

How the roll out of 5G will expand mobile Business VoIP

The success of a business is directly related to the benefits of its customers. If customers are happy, then business will definitely achieve a high mark of success. The same policy applies to mobile Business VoIP as well. While 4G LTE has given a push to the VoIP industry, the roll out of 5G will expand mobile Business VoIP to many folds, because with 5G the wireless technology will get its new generation that will offer an array of benefits to end users.

Here are a few of the many benefits of 5G for end users that will play an important role in continuing to expand the capabilities of Business VoIP:

  • Latency in 5G is reduced to 1 millisecond, which means faster connection between the tower and the device.
  • The response rate will also increase, resulting in clear signals and no voice breaking.
  • Calls made over 5G VoIP will have better voice quality than mobile calls now.
  • Noise ratio / disturbance will be reduced (almost finished) during the VoIP calls.
  • 5G will be 100 times faster than 4G LTE, which means a download that currently takes minutes to complete, will be finished in seconds.

When the 5G roll out will start?

AT&T, Verizon, Intel, Ericsson, and Huawei have already prepared the road map of 5G to bring it to the end users as soon as they can. However, when the roll out will start is still a question of debate. According to Verizon, the roll out may start in 2018, but AT&T is not expecting the roll out earlier than 2020. As of now, no one is sure about the roll out of 5G, but everyone is ascertaining its benefits for end users and VoIP.

The future of 5G Business VoIP

The office environment has changed from one in which everyone sits in the same building to one in which co-workers may be half way around the world from each other. VoIP has helped telecommuting employees stay connected to their company’s telecommunications network, making remote working possible. The roll out 5G VoIP will help enable these flexible work environments to become the new business norm.

 

For more information on tools to expand your virtual workplace, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.