Tag Archives for " PBX "

Should you Host or not Host your PBX
Feb 28

Should You Host Your Business Phone System?

By Mobex | Business Communication , Cloud Communications , Hosted PBX , Mobex , PBX , SIP Trunks

With the advent of Hosted PBX communication, businesses are seeing many new opportunities and potentially some concerns with the advanced technology, leaving business owners wondering is it better to host or not to host, their business phone system. This article digs deeper into both options along with their benefits and disadvantages.

On-Premises PBX

Having on-site PBX involves buying the PBX and maintaining it throughout its useful life. However, some companies are also going for the leasing option where a PBX provider offers installation and maintenance at a monthly fee. The first option has a greater upfront cost but usually a lower total cost over the lifetime of the equipment.

 Advantages

  • Flexibility

There are many PBX technologies out there. You are not limited to a few options as in the hosting plan. If you are a smaller office you can buy a PBX that meets your current needs.

  • Control

The business has better control on whatever is run or done on the PBX. As a result, there will be no surprise updates or systems added to your PBX without your prior knowledge.

 Disadvantages

  • Cost of installation and maintenance

You will incur the cost of installing the PBX and maintaining it in good working order. Due to ongoing maintenance requirements, you will need permanent staff trained for this or hire an outside technician to handle this.

  • Stuck with a legacy system

You are limited to the new features up to the capability of the PBX. As a result, you will eventually need to upgrade or replace the system when you need additional features or require advanced functionality.

Hosting PBX

This option involves buying the monthly telephone service from a Hosted PBX service provider. Your PBX is hosted in the cloud and connects to your phone system over the Internet.

 Advantages

  • Cost of maintenance

You do not need to hire staff our an outside technician to maintain your PBX. Also, there is no need to worry about constant software updates and the like as this is taken care by the service provider.

  • Only pay what you consume

Since no hardware is required, as your business grows or contracts so too can your hosted phone system. As a result, you only pay for what you consume each month.

  • Make use of the latest technology

Unlike the legacy PBX, you do not need to replace the PBX once new technologies emerge. Your service provider will provision this for you.

 Disadvantages

  • Control

You are limited to the service package your potential service provider offers. Some service providers charge extra for extra features.

  • Monthly payment

Most service provider have ridged pricing plans and charge per user. Consequently, if you are a large organization with a lot of phones but maybe limited call volume, there is a chance that you will pay more for your monthly service.

So, to host or not to host, which is right for you? For more information about On-Premises PBX Service or Hosted PBX Solutions and/or to schedule a consultation and demo, contact us or click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Benefits in Upgrading to SIP Trunks
Jul 15

10 Benefits of Using SIP Trunks

By Mobex | Business Communication , Business Tips , Mobex , PBX , SIP Trunks , Small Business

One of the most underrated, yet valuable, cost-cutting measures in the marketplace for businesses of all sizes, SIP trunks are the means by which you can take a traditional, sometimes unreliable, and expensive phone service and turn it into more affordable, easier to manage, Internet calls. Not only does it make your service stress-free and more efficient, but also much more budget friendly.

SIP trunks are an ultimate solution for companies that currently own PBX hardware and want to cut down on monthly expenses. SIP trunks work directly with the PBX, the hardware that connects outside and inside callers with the desired line. This way, the calls are completed via the Internet, which makes the complete service much cheaper and provides the business with greater functionality.

Here are Mobex’s Top 10 Reasons to Use SIP Trunks:

  • The savings potential – They are ideal for companies with numerous extensions and a moderate amount of simultaneous external calls. The number of SIP trunks you purchase directly correlates to your external call volume rather than number of employees. For example, if you have 20 employees and expect no more than four external calls at any given time, you will only need four SIP trunks. So, dependent upon your individual needs, that could potentially be a huge cost cutter.
  • Eliminate overlapping networks and their costs – Instead of operating and maintaining both data and telephone voice networks, one internet-based network provides both capabilities.
  • Reliability – SIP Trunking is very stable. Rather than being at the mercy of local events such as power or circuit outages, SIP trunking can automatically be rerouted to other offices, mobile phones, or virtually anywhere based on your business rules.
  • The features – One of our favorite benefits of using Internet calls over traditional phone service is the numerous features. The majority of plans come with options like unlimited extensions, easy call forwarding, detailed caller ID, simple-to-use conference calls, and the ability to have voicemails sent to emails.
  • Mobility SIP Trunking can help tie together mobile devices and remote workers by enabling a blend of premise and cloud based services.
  • Cheaper international calling – Having SIP trunks not only reduce the cost of internal and domestic external calls, but also international calls. This is an area in which traditional phone services still haven’t caught up.
  • Grow when you are ready Unlike a traditional phone system that requires pre-planning for future capacity needs, SIP Trunks can be added on demand when additional needs arise.
  • No Capital Investment With SIP you can leverage the investment you’ve already made in your local PBX without having to make any additional equipment investments.
  • Get rid of costly 800 numbers, but not the convenience – Instead of providing customers with an “800 number,” local numbers can be provided in each city, which are terminated locally when picked up and place on the Internet.
  • Unlimited calling! As we keep saying, using SIP trunks is cheaper, often 50-60% cheaper than traditional service. Although using a PBX with VolP cuts down on costs by itself, it’s only for internal calls. SIP trunks are what makes ALL calls less expensive. No more counting calls, you would now have the option to go unlimited.

No matter how big or small your company happens to be, SIP Trunking could offer great benefit for you. For more information about our SIP trunks or any of our services (or to set up your order!), click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Nov 19

Time For A Hosted PBX

By Mobex | Business Communication

Being able to communicate at all times is important for any business.

With all the new technology focused around cloud computing, telephones systems for businesses are evolving as well.

So what is a PBX that is working over a cloud? A Hosted PBX.

A hosted PBX offers companies the same high end features that a regular PBX offers for a fraction of the traditional cost. There are no huge upfront costs and it set up is easy to implement regardless the size of the company.

With a cloud based PBX, the technology is adaptable and can be customized based on business needs. Companies can simply select the number of lines, features, and functionality that they need. In no time, their business communications are ready to provide a professional and efficient service to clients and customers.

Lower monthly costs come in the form of a per user model which grants companies the flexibility to select their cost according to their needs. These companies that use a hosted PBX are then billed for what they used rather than an entire system that does not get used all the time.

In addition, with the low cost, companies do not need to sacrifice features. Companies will still be able to enjoy multi line phones, conference calling, voicemail, call transfer, unlimited local and long distance calls, virtual assistance, 800 numbers, and so much more.

Furthermore, a hosted PBX can also provide additional capabilities that a standard PBX cannot. For example, since your PBX will be hosted on the cloud, the ability to monitor calls from wherever the location may be is a feature many companies fine appealing. In addition, growth is seamlessly integrated with a hosted PBX. Remember, companies are able to keep track of their costs.

Have more than one business in the same location? No worries. A hosted PBX gives companies the ability to leverage key abilities to provide each business unit including but not limited to, a separate phone line and a professional appearance even if the same agents are the ones that are using the phones.

Deploying a hosted PBX can also provide additional capabilities that may not be immediately on the wish list. For instance, access to cloud-based solutions allows companies to grow seamlessly. Plus, the company running multiple businesses out of one location can leverage key capabilities to provide each business with a phone number and professional appearance, even if the same agents work all phones.

The question to ask is not if you should move to the cloud, but when. There are too many benefits available in hosted PBX to ignore; the time to start investigating is now.

If you’re wondering about where to start with a hosted PBX or have more question that this article was not able to answer, please feel free to contact Mobex by clicking here.