With the advent of Hosted PBX communication, businesses are seeing many new opportunities and potentially some concerns with the advanced technology, leaving business owners wondering is it better to host or not to host, their business phone system. This article digs deeper into both options along with their benefits and disadvantages.
Having on-site PBX involves buying the PBX and maintaining it throughout its useful life. However, some companies are also going for the leasing option where a PBX provider offers installation and maintenance at a monthly fee. The first option has a greater upfront cost but usually a lower total cost over the lifetime of the equipment.
There are many PBX technologies out there. You are not limited to a few options as in the hosting plan. If you are a smaller office you can buy a PBX that meets your current needs.
The business has better control on whatever is run or done on the PBX. As a result, there will be no surprise updates or systems added to your PBX without your prior knowledge.
- Cost of installation and maintenance
You will incur the cost of installing the PBX and maintaining it in good working order. Due to ongoing maintenance requirements, you will need permanent staff trained for this or hire an outside technician to handle this.
- Stuck with a legacy system
You are limited to the new features up to the capability of the PBX. As a result, you will eventually need to upgrade or replace the system when you need additional features or require advanced functionality.
This option involves buying the monthly telephone service from a Hosted PBX service provider. Your PBX is hosted in the cloud and connects to your phone system over the Internet.
- Cost of maintenance
You do not need to hire staff our an outside technician to maintain your PBX. Also, there is no need to worry about constant software updates and the like as this is taken care by the service provider.
- Only pay what you consume
Since no hardware is required, as your business grows or contracts so too can your hosted phone system. As a result, you only pay for what you consume each month.
- Make use of the latest technology
Unlike the legacy PBX, you do not need to replace the PBX once new technologies emerge. Your service provider will provision this for you.
You are limited to the service package your potential service provider offers. Some service providers charge extra for extra features.
- Monthly payment
Most service provider have ridged pricing plans and charge per user. Consequently, if you are a large organization with a lot of phones but maybe limited call volume, there is a chance that you will pay more for your monthly service.
Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.