Tag Archives for " Mobex "

telephony service
Mar 17

Choosing A Telephony Service Provider

By Mobex | Business Communication , Business Tips , Mobex

Telephony service is vital to most businesses. However, given the number of providers and services available out there, it can be confused when selecting which one is right for your business.

The telecommunications industry is also growing every day. New technologies are emerging to enhance communications between the business and its public and bring down the costs. However, to a business owner, the more options there are available, the more confusing it can get in the selection process. For that reason, we can up with this quick guide on how to select a telecom service provider for your business.

Determine what you need

Telecommunications needs vary from one organization to the other. One business may need just basic calling and internet and cable service while another may need more advanced cloud communications and SMS services. Some providers specialize in specific areas, so determining your needs is a good place to start in your search for the best services in the market.

Think of the network security and reliability

Most businesses pick a consolidated infrastructure that converges data, voice, and video over a single network. If the network is not secure enough, you will; suffer from repeated service cuts due to DDoS attacks, data theft, and tapping over your voice communications.

The issue of reliability comes in the ability for the service provider to maintain a high quality of the service and availability every single day. Poor network coverage, low internet speeds, and disconnects can be a potential loss of business.

Finally, even when the service provider has taken all the necessary steps, sometimes there are emergencies or natural disasters that can cause service disruptions. Look for the telecom service provider that offer an alternative means to ensure that you are connected as repairs are being made.

Look at flexibility and scalability

As your business grows, you should be able to increase the scope of your services, upgrade, and add new features without having to buy an entirely new product. This flexibility and scalability makes your system more adaptable and affordable. Moreover, select a company that has a history of upgrading their systems in line with the new technologies to offer you better services.

Check on the cost

Weigh the quality of service you get at the given cost. After evaluating telephony service providers in the above areas, compare their costs in term of the service you receive. Do not just go for the cheapest service blindly without checking whether it meets the objectives of the business.

Pay attention to contracts, terms, guarantees, compatible equipment, number portability, etc.

Pay close attention to any contracts, terms, guarantees (or lack-there-of), equipment policies, annual fees, etc. Be sure to research the terms and conditions of service providers as some will require contracts while others will not. Upgrading might also have restrictions, so pay close attention to the fine print. Check to see if a provider requires any fees for adding features, and keep an eye out for a list of supported or compatible equipment to see what options you have for building your network. If you are getting all of your equipment directly from your provider, make sure to understand how that equipment is built-in to your service. For example, if you cancel your service, what fees are associated with your equipment. If you are interested in keeping your existing numbers, many providers should allow you to port your phone number over.

Decisions, Decisions

Once you’ve gone through this list and checked off the items that apply, we would like to hear from you to see if you have any follow up questions. Contact one of our Representatives now and see if we are the right telephony service provider for you.

Benefits in Upgrading to SIP Trunks
Jul 15

10 Benefits of Using SIP Trunks

By Mobex | Business Communication , Business Tips , Mobex , PBX , SIP Trunks , Small Business

One of the most underrated, yet valuable, cost-cutting measures in the marketplace for businesses of all sizes, SIP trunks are the means by which you can take a traditional, sometimes unreliable, and expensive phone service and turn it into more affordable, easier to manage, Internet calls. Not only does it make your service stress-free and more efficient, but also much more budget friendly.

SIP trunks are an ultimate solution for companies that currently own PBX hardware and want to cut down on monthly expenses. SIP trunks work directly with the PBX, the hardware that connects outside and inside callers with the desired line. This way, the calls are completed via the Internet, which makes the complete service much cheaper and provides the business with greater functionality.

Here are Mobex’s Top 10 Reasons to Use SIP Trunks:

  • The savings potential – They are ideal for companies with numerous extensions and a moderate amount of simultaneous external calls. The number of SIP trunks you purchase directly correlates to your external call volume rather than number of employees. For example, if you have 20 employees and expect no more than four external calls at any given time, you will only need four SIP trunks. So, dependent upon your individual needs, that could potentially be a huge cost cutter.
  • Eliminate overlapping networks and their costs – Instead of operating and maintaining both data and telephone voice networks, one internet-based network provides both capabilities.
  • Reliability – SIP Trunking is very stable. Rather than being at the mercy of local events such as power or circuit outages, SIP trunking can automatically be rerouted to other offices, mobile phones, or virtually anywhere based on your business rules.
  • The features – One of our favorite benefits of using Internet calls over traditional phone service is the numerous features. The majority of plans come with options like unlimited extensions, easy call forwarding, detailed caller ID, simple-to-use conference calls, and the ability to have voicemails sent to emails.
  • Mobility SIP Trunking can help tie together mobile devices and remote workers by enabling a blend of premise and cloud based services.
  • Cheaper international calling – Having SIP trunks not only reduce the cost of internal and domestic external calls, but also international calls. This is an area in which traditional phone services still haven’t caught up.
  • Grow when you are ready Unlike a traditional phone system that requires pre-planning for future capacity needs, SIP Trunks can be added on demand when additional needs arise.
  • No Capital Investment With SIP you can leverage the investment you’ve already made in your local PBX without having to make any additional equipment investments.
  • Get rid of costly 800 numbers, but not the convenience – Instead of providing customers with an “800 number,” local numbers can be provided in each city, which are terminated locally when picked up and place on the Internet.
  • Unlimited calling! As we keep saying, using SIP trunks is cheaper, often 50-60% cheaper than traditional service. Although using a PBX with VolP cuts down on costs by itself, it’s only for internal calls. SIP trunks are what makes ALL calls less expensive. No more counting calls, you would now have the option to go unlimited.

No matter how big or small your company happens to be, SIP Trunking could offer great benefit for you. For more information about our SIP trunks or any of our services (or to set up your order!), click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jul 06

How VoIP Can Help Small Businesses

By Mobex | Business Communication , Small Business , Unified Communications , VoIP

In our previous posts we have examined the many benefits of switching from standard phone service to what’s known as a VoIP. VoIP phones use voice over IP technology for placing and transmitting telephone calls over an IP network, such as your Internet service, instead of the traditional public switched telephone network.

We know it has been easy to see how the advantages of VoIP we have featured are beneficial for medium to large organizations, but a bit difficult to see how they are just as valuable for small businesses.

Here are just a few of the variety of benefits our clients with small companies have found by switching to VoIP.

  1. Increased productivity.

Small businesses usually operate with a very small team that only has so much time in the office, it’s all about quality over quantity. So any uptick in productivity can go a lot further and mean a lot more than it might at a larger organization. With VoIP, every employee can have access to the network and their calls and email whenever and wherever they are. Employees will enjoy the chance to telecommute while still having full functionality.

  1. Decreased expenditures.

As a small organization, we know you don’t have the largest budget with which to work. Telephone service is traditionally known as a huge, but clearly necessary, expense. With VoIP, telecommunications no longer have to be such a burdensome line item.  First and foremost, they don’t necessitate the massive amounts of equipment that traditional phone service does. Therefore, you save a significant amount for choosing VoIP from the very beginning. However, have no fear, because of its scalability, you won’t break the bank by making a switch or by having to add services as your company grows and needs increase.

  1. Simplified technology.

When issues arise with a traditional phone system, getting them fixed can be quite a process. A process that costs business owners – especially those with small companies – significant time and money, neither of which they can afford. Remedying issues with VoIP service is much easier, as they’re usually connected to a simple user error or an issue with the vendor. The majority of the time the problem can be fixed by someone onsite or with help over the phone, and not by waiting on an expensive technician to come to the office.

  1. Improved access.

Essentially, with VoIP you get all of the same toys the big boys have. You don’t have to wait months or years to be able to utilize all of the telecommunications larger companies have. You can have all them now, and for less than what you would have been paying for a rotary phone.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

Contract
Dec 11

Why You Don’t Need A Business Phone Contract

By Mobex | Business Communication , Customer Service , Mobex News

Contrary to what industry giants’ want to make you believe, you do not need, nor should they make you feel like you want, a binding, long-term contract; and here is the main reason why, without a contract, you remain in control. Based on our experience and having listened to customers’ greatest concerns, we justly believe signing up for a business phone service should no longer require stringent, lengthy service contracts. Although some providers offer temporary rate reductions or other gimmicks in order to lock in a long-term deal, we went with more favorable alternatives – for both the client and provider – and offer you our full featured service, at a consistently low price, without a contract.

Many businesses out there shopping for phone service will be easily mislead by the promise of what appears to be (at the time of signing) a really good deal. Most of the time, the “deal” is only for a limited time, not the entirety of the contract. Another important consideration often buried in the small print are the hefty fees for early termination. What would they do if something happens to your business? Or you have to temporarily shut down? Traditionally speaking, the only way to avoid these pitfalls was by paying higher charges for shorter contracts, or going with the longer one and hoping for the best.

Having witnessed companies go through years of low satisfaction due to “locked in” contracts with our competitors, Mobex, on the other hand, offers month-to-month service with no contracts while still providing highly competitive rates (an average of $30 per month per user). Having month-to-month contracts ensures our quality of service will always be our top priority. Because although it’s your prerogative to cancel each month, we certainly don’t want to give you reason to do so. You are empowered to hold us accountable each and every month, not having to wait two of three years for a contract to expire.

For more information on our business friendly telecommunication services, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Oct 10

New Wave Members

By Mobex | Mobex News

Hello Everyone,

I am pleased to introduce you to our New On-boarding Membership Member, John Dalrymple of Mobex. You may recognize his name and company because earlier this year he offered his services to all WaVE members absolutely free.
Hi Everyone,
I’m John and I am happy to move into the position dedicated to On-Boarding our newest members. WaVe means a great deal to me because it seems to be a true community of like-minded individuals dedicated to helping everyone succeed. Getting new members acquainted to the group is important and allowing them to get the true community feeling and togetherness is my mission.
Now to introduce our newest additions to the Tampa Bay WaVE Roundtable:
Michael O’Donnel (9/11) “Leaves
Paul Price (9/18) “Florida Eco Products
Marlene Bigham (9/12) “PinDigs.com
Bill Shaw (10/2) “Fun With Bots!
Chuck Englehardt (10/3) “GoTonight.com
Nizar Bhojani (10/4) “TextByChoice
Have been to 1 Rountable:
Niko Lazardis “Phonism
Steve Wilson “Grilling Companion
Tom Setzer “Grilling Companion
Don’t forget: Our New & Prospective Member Mixer is tomorrow, Wednesday October 10th, 6pm – 8pm @ Taps. Please come and meet our new members and kindly give them a nice Welcome when you see them. I am sure you will find they are valuable additions, just Gracie, the Membership Committee and I have.
To the New Members, Welcome, from all of Us!
Best,
Gracie Stemmer & John Dalrymple