Tag Archives for " Business Communications "

telephony service
Mar 17

Choosing A Telephony Service Provider

By Mobex | Business Communication , Business Tips , Mobex

Telephony service is vital to most businesses. However, given the number of providers and services available out there, it can be confused when selecting which one is right for your business.

The telecommunications industry is also growing every day. New technologies are emerging to enhance communications between the business and its public and bring down the costs. However, to a business owner, the more options there are available, the more confusing it can get in the selection process. For that reason, we can up with this quick guide on how to select a telecom service provider for your business.

Determine what you need

Telecommunications needs vary from one organization to the other. One business may need just basic calling and internet and cable service while another may need more advanced cloud communications and SMS services. Some providers specialize in specific areas, so determining your needs is a good place to start in your search for the best services in the market.

Think of the network security and reliability

Most businesses pick a consolidated infrastructure that converges data, voice, and video over a single network. If the network is not secure enough, you will; suffer from repeated service cuts due to DDoS attacks, data theft, and tapping over your voice communications.

The issue of reliability comes in the ability for the service provider to maintain a high quality of the service and availability every single day. Poor network coverage, low internet speeds, and disconnects can be a potential loss of business.

Finally, even when the service provider has taken all the necessary steps, sometimes there are emergencies or natural disasters that can cause service disruptions. Look for the telecom service provider that offer an alternative means to ensure that you are connected as repairs are being made.

Look at flexibility and scalability

As your business grows, you should be able to increase the scope of your services, upgrade, and add new features without having to buy an entirely new product. This flexibility and scalability makes your system more adaptable and affordable. Moreover, select a company that has a history of upgrading their systems in line with the new technologies to offer you better services.

Check on the cost

Weigh the quality of service you get at the given cost. After evaluating telephony service providers in the above areas, compare their costs in term of the service you receive. Do not just go for the cheapest service blindly without checking whether it meets the objectives of the business.

Pay attention to contracts, terms, guarantees, compatible equipment, number portability, etc.

Pay close attention to any contracts, terms, guarantees (or lack-there-of), equipment policies, annual fees, etc. Be sure to research the terms and conditions of service providers as some will require contracts while others will not. Upgrading might also have restrictions, so pay close attention to the fine print. Check to see if a provider requires any fees for adding features, and keep an eye out for a list of supported or compatible equipment to see what options you have for building your network. If you are getting all of your equipment directly from your provider, make sure to understand how that equipment is built-in to your service. For example, if you cancel your service, what fees are associated with your equipment. If you are interested in keeping your existing numbers, many providers should allow you to port your phone number over.

Decisions, Decisions

Once you’ve gone through this list and checked off the items that apply, we would like to hear from you to see if you have any follow up questions. Contact one of our Representatives now and see if we are the right telephony service provider for you.

Should you Host or not Host your PBX
Feb 28

Should You Host Your Business Phone System?

By Mobex | Business Communication , Cloud Communications , Hosted PBX , Mobex , PBX , SIP Trunks

With the advent of Hosted PBX communication, businesses are seeing many new opportunities and potentially some concerns with the advanced technology, leaving business owners wondering is it better to host or not to host, their business phone system. This article digs deeper into both options along with their benefits and disadvantages.

On-Premises PBX

Having on-site PBX involves buying the PBX and maintaining it throughout its useful life. However, some companies are also going for the leasing option where a PBX provider offers installation and maintenance at a monthly fee. The first option has a greater upfront cost but usually a lower total cost over the lifetime of the equipment.

 Advantages

  • Flexibility

There are many PBX technologies out there. You are not limited to a few options as in the hosting plan. If you are a smaller office you can buy a PBX that meets your current needs.

  • Control

The business has better control on whatever is run or done on the PBX. As a result, there will be no surprise updates or systems added to your PBX without your prior knowledge.

 Disadvantages

  • Cost of installation and maintenance

You will incur the cost of installing the PBX and maintaining it in good working order. Due to ongoing maintenance requirements, you will need permanent staff trained for this or hire an outside technician to handle this.

  • Stuck with a legacy system

You are limited to the new features up to the capability of the PBX. As a result, you will eventually need to upgrade or replace the system when you need additional features or require advanced functionality.

Hosting PBX

This option involves buying the monthly telephone service from a Hosted PBX service provider. Your PBX is hosted in the cloud and connects to your phone system over the Internet.

 Advantages

  • Cost of maintenance

You do not need to hire staff our an outside technician to maintain your PBX. Also, there is no need to worry about constant software updates and the like as this is taken care by the service provider.

  • Only pay what you consume

Since no hardware is required, as your business grows or contracts so too can your hosted phone system. As a result, you only pay for what you consume each month.

  • Make use of the latest technology

Unlike the legacy PBX, you do not need to replace the PBX once new technologies emerge. Your service provider will provision this for you.

 Disadvantages

  • Control

You are limited to the service package your potential service provider offers. Some service providers charge extra for extra features.

  • Monthly payment

Most service provider have ridged pricing plans and charge per user. Consequently, if you are a large organization with a lot of phones but maybe limited call volume, there is a chance that you will pay more for your monthly service.

So, to host or not to host, which is right for you? For more information about On-Premises PBX Service or Hosted PBX Solutions and/or to schedule a consultation and demo, contact us or click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Aug 05

Voice over IP & 5G – Going Further with Business VoIP

By Mobex | Business Communication , Mobex , Mobile Communication Technology , Unified Communications , Virtual PBX , VoIP

Not everyone can afford to move to major business hubs like Silicon Valley or New York City and not everyone wants to live in the same city that their ideal company may reside in. Work-life flexibility has become a tool to recruit and retain talent and the notion of virtual workplaces and having virtual or remote employees has become a reality. Technology is expanding the potential of businesses to reach new markets thus creating additional opportunities.

How the roll out of 5G will expand mobile Business VoIP

The success of a business is directly related to the benefits of its customers. If customers are happy, then business will definitely achieve a high mark of success. The same policy applies to mobile Business VoIP as well. While 4G LTE has given a push to the VoIP industry, the roll out of 5G will expand mobile Business VoIP to many folds, because with 5G the wireless technology will get its new generation that will offer an array of benefits to end users.

Here are a few of the many benefits of 5G for end users that will play an important role in continuing to expand the capabilities of Business VoIP:

  • Latency in 5G is reduced to 1 millisecond, which means faster connection between the tower and the device.
  • The response rate will also increase, resulting in clear signals and no voice breaking.
  • Calls made over 5G VoIP will have better voice quality than mobile calls now.
  • Noise ratio / disturbance will be reduced (almost finished) during the VoIP calls.
  • 5G will be 100 times faster than 4G LTE, which means a download that currently takes minutes to complete, will be finished in seconds.

When the 5G roll out will start?

AT&T, Verizon, Intel, Ericsson, and Huawei have already prepared the road map of 5G to bring it to the end users as soon as they can. However, when the roll out will start is still a question of debate. According to Verizon, the roll out may start in 2018, but AT&T is not expecting the roll out earlier than 2020. As of now, no one is sure about the roll out of 5G, but everyone is ascertaining its benefits for end users and VoIP.

The future of 5G Business VoIP

The office environment has changed from one in which everyone sits in the same building to one in which co-workers may be half way around the world from each other. VoIP has helped telecommuting employees stay connected to their company’s telecommunications network, making remote working possible. The roll out 5G VoIP will help enable these flexible work environments to become the new business norm.

 

For more information on tools to expand your virtual workplace, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

May 16

What Is Hosted PBX?

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , VoIP

What is Hosted PBX and how can it be beneficial to your business?

Prior to the last few years, the standard phone system we are accustomed to seeing at most every office around the globe is referred to as PBX, or Private Branch Exchange. In simple terms, a PBX is what connected all of the phones outside of your office with those inside; you didn’t set up shop without it. Overall, PBX systems have enjoyed a really long, truly successful run and they met every telecommunications need businesses both big and small had. Until now.

As we are all well aware, time has marched on and with it, technology has advanced significantly. Telecommunications needs and capabilities have grown exponentially. Consequently, however sufficient and reliable it might have been in the past, a traditional, hardware-reliant PBX system finds itself outdated and increasingly replaced.

Although our need for a more mobile-centric life began, for the most part, in our personal and consumer lives, it inevitably made its way right into our office. Remember when companies refused to provide employees tablets and/or iPhones? That didn’t last long. Businesses find they profit from being accessible, via more than only their website, around the clock. In addition, working remotely has been gradually more attractive to employees, one no longer desires to be strapped to the same desk all day, every day. Working at home provides them with the opportunity for a more peaceful and productive environment while cutting costs for all involved (less electricity and break room sodas for the company, no tolls or parking fees for the employee). And let’s not forget the sales people hustling in the field, their mobile needs are even greater.

A traditional PBX system, with all of its complicated hardware and cables, doesn’t meet these diverse needs. At all. However, a hosted PBX from Mobex does.

Providing all of the essential functions of a traditional PBX, a hosted PBX takes out the majority of the physical requirements and instead utilizes a network, otherwise known as the cloud. That famous, sometimes infamous, cloud. The hosted PBX can then be accessed anywhere at any time as long as a reliable internet connection is available. Employees can work from home, a hotel, or a favorite coffee shop. Callers can be easily transferred and conference calls organized, with little to no issue. Your general productivity is improved, while resource requirements (and costs) are reduced.

For more information about our hosted PBX services or other telecommunications solutions and to schedule a consultation and demo, click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Mar 02

Why is VoIP Becoming so Popular?

By Mobex | Business Communication , VoIP

Why is VoIP Becoming so Popular?

VoIP has quickly become a popular phone service for businesses because of the significant savings it brings to the table. Instead of paying a phone company exorbitant fees for maintains old copper lines, you can rely on your Internet connection — which you already pay for — and have your calls processed that way. VoIP phone service is also less complex than a traditional telephone system. Traditional phone systems typically involve complicated hardware and usually requires technician intervention for even the smallest issues. With VoIP, most of the maintenance and adjustments are preformed in the cloud by us at no cost to you. And it is also a breeze to install and configure.

Is VoIP Right for You?

Whether you’re looking for a phone service option for a home office or an international multi location business, VoIP is an excellent solution. Without question, today’s best phone service plans are delivered via VoIP. In addition to being much more affordable, VoIP phone services are loaded with extra features. With Mobex, you don’t have to pay extra for them, either, which can’t be said for a traditional phone service as well as other VoIP providers. In addition to inbound/outbound caller ID, call recording, conference and transferring capabilities, we incorporate other applications and communication methods. For instance, voicemails can be sent to you wherever you are via email attachments. Calls can also be transferred to other extensions and just as easily to outside landlines and cell phones if you have employees out in the field. And while you are reaching your employees your caller can be serenaded by your choice of music on hold or even a custom commercial on hold, made just for your business.

For small, medium and large offices, VoIP is quickly becoming ubiquitous, and the trend is sure to continue and intensify as time goes by. To find out more please visit Features or call us at 1-855-US-MOBEX