Category Archives for "VoIP"

Telecommuting
Oct 21

Telecommuting – The New Working Norm

By Mobex | Business Communication , Cloud Communications , Mobile Communication Technology , Unified Communications , VoIP

Ever wonder what the typical workplace will look like in a few short years’ time? Given the immense benefits of remote work, telecommuting has become one of the most sought after flexible work arrangements available. With a reported 79% of workers wanting to work from home at least part of the time; it’s no surprise that people want to work for companies that offer remote work programs.

Telecommuting can take multiple forms. The way people typically think of telecommuting, is an employee working from his or her home office or a coffee shop during normal working hours instead of going into the office. Office workers can also broaden their availability by logging on from home during evenings or weekends, when necessary or, while travelling for work.

Benefits For Companies

Benefits For Employees

While companies are changing their policies, solutions are needed to stay connected with their employees. Communication is key with telecommuting. Luckily, there are now many tools available for this; laptops, virtual private networks, video conferencing, and VoIP. Thanks to VoIP, any employee around the globe can be connected under the company’s communication umbrella. Whether you want your employees to have an office phone at their home or simply download an app on their Smartphone or computer. All that is required is an Internet connection.  Inbound calls can be routed, transferred and connected to infinite locations regardless of distance. Outbound calls can be made with the company’s number rather than the employee’s personal number. And, all of this can be managed, tracked and maintained under the companies cloud communication hub.

Having telecommuting and virtual employees is not only a way to get things done round the clock, without commuting, and with hard-to-find skill sets but is also a way to meet the needs of employees who don’t want to or can’t live near the company office.

Companies are responding to this workplace evolution with a reported 90% of U.S. employers providing or expanding telework options. With all of this change, is your company keeping up?

If you have questions on how we can help connect your global workforce contact us here.

To find more statistics on telecommuting click here.

For more information on VoIP click here.

Aug 05

Voice over IP & 5G – Going Further with Business VoIP

By Mobex | Business Communication , Mobex , Mobile Communication Technology , Unified Communications , Virtual PBX , VoIP

Not everyone can afford to move to major business hubs like Silicon Valley or New York City and not everyone wants to live in the same city that their ideal company may reside in. Work-life flexibility has become a tool to recruit and retain talent and the notion of virtual workplaces and having virtual or remote employees has become a reality. Technology is expanding the potential of businesses to reach new markets thus creating additional opportunities.

How the roll out of 5G will expand mobile Business VoIP

The success of a business is directly related to the benefits of its customers. If customers are happy, then business will definitely achieve a high mark of success. The same policy applies to mobile Business VoIP as well. While 4G LTE has given a push to the VoIP industry, the roll out of 5G will expand mobile Business VoIP to many folds, because with 5G the wireless technology will get its new generation that will offer an array of benefits to end users.

Here are a few of the many benefits of 5G for end users that will play an important role in continuing to expand the capabilities of Business VoIP:

  • Latency in 5G is reduced to 1 millisecond, which means faster connection between the tower and the device.
  • The response rate will also increase, resulting in clear signals and no voice breaking.
  • Calls made over 5G VoIP will have better voice quality than mobile calls now.
  • Noise ratio / disturbance will be reduced (almost finished) during the VoIP calls.
  • 5G will be 100 times faster than 4G LTE, which means a download that currently takes minutes to complete, will be finished in seconds.

When the 5G roll out will start?

AT&T, Verizon, Intel, Ericsson, and Huawei have already prepared the road map of 5G to bring it to the end users as soon as they can. However, when the roll out will start is still a question of debate. According to Verizon, the roll out may start in 2018, but AT&T is not expecting the roll out earlier than 2020. As of now, no one is sure about the roll out of 5G, but everyone is ascertaining its benefits for end users and VoIP.

The future of 5G Business VoIP

The office environment has changed from one in which everyone sits in the same building to one in which co-workers may be half way around the world from each other. VoIP has helped telecommuting employees stay connected to their company’s telecommunications network, making remote working possible. The roll out 5G VoIP will help enable these flexible work environments to become the new business norm.

 

For more information on tools to expand your virtual workplace, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jul 06

How VoIP Can Help Small Businesses

By Mobex | Business Communication , Small Business , Unified Communications , VoIP

In our previous posts we have examined the many benefits of switching from standard phone service to what’s known as a VoIP. VoIP phones use voice over IP technology for placing and transmitting telephone calls over an IP network, such as your Internet service, instead of the traditional public switched telephone network.

We know it has been easy to see how the advantages of VoIP we have featured are beneficial for medium to large organizations, but a bit difficult to see how they are just as valuable for small businesses.

Here are just a few of the variety of benefits our clients with small companies have found by switching to VoIP.

  1. Increased productivity.

Small businesses usually operate with a very small team that only has so much time in the office, it’s all about quality over quantity. So any uptick in productivity can go a lot further and mean a lot more than it might at a larger organization. With VoIP, every employee can have access to the network and their calls and email whenever and wherever they are. Employees will enjoy the chance to telecommute while still having full functionality.

  1. Decreased expenditures.

As a small organization, we know you don’t have the largest budget with which to work. Telephone service is traditionally known as a huge, but clearly necessary, expense. With VoIP, telecommunications no longer have to be such a burdensome line item.  First and foremost, they don’t necessitate the massive amounts of equipment that traditional phone service does. Therefore, you save a significant amount for choosing VoIP from the very beginning. However, have no fear, because of its scalability, you won’t break the bank by making a switch or by having to add services as your company grows and needs increase.

  1. Simplified technology.

When issues arise with a traditional phone system, getting them fixed can be quite a process. A process that costs business owners – especially those with small companies – significant time and money, neither of which they can afford. Remedying issues with VoIP service is much easier, as they’re usually connected to a simple user error or an issue with the vendor. The majority of the time the problem can be fixed by someone onsite or with help over the phone, and not by waiting on an expensive technician to come to the office.

  1. Improved access.

Essentially, with VoIP you get all of the same toys the big boys have. You don’t have to wait months or years to be able to utilize all of the telecommunications larger companies have. You can have all them now, and for less than what you would have been paying for a rotary phone.

May 16

What Is Hosted PBX?

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , VoIP

What is Hosted PBX and how can it be beneficial to your business?

Prior to the last few years, the standard phone system we are accustomed to seeing at most every office around the globe is referred to as PBX, or Private Branch Exchange. In simple terms, a PBX is what connected all of the phones outside of your office with those inside; you didn’t set up shop without it. Overall, PBX systems have enjoyed a really long, truly successful run and they met every telecommunications need businesses both big and small had. Until now.

As we are all well aware, time has marched on and with it, technology has advanced significantly. Telecommunications needs and capabilities have grown exponentially. Consequently, however sufficient and reliable it might have been in the past, a traditional, hardware-reliant PBX system finds itself outdated and increasingly replaced.

Although our need for a more mobile-centric life began, for the most part, in our personal and consumer lives, it inevitably made its way right into our office. Remember when companies refused to provide employees tablets and/or iPhones? That didn’t last long. Businesses find they profit from being accessible, via more than only their website, around the clock. In addition, working remotely has been gradually more attractive to employees, one no longer desires to be strapped to the same desk all day, every day. Working at home provides them with the opportunity for a more peaceful and productive environment while cutting costs for all involved (less electricity and break room sodas for the company, no tolls or parking fees for the employee). And let’s not forget the sales people hustling in the field, their mobile needs are even greater.

A traditional PBX system, with all of its complicated hardware and cables, doesn’t meet these diverse needs. At all. However, a hosted PBX from Mobex does.

Providing all of the essential functions of a traditional PBX, a hosted PBX takes out the majority of the physical requirements and instead utilizes a network, otherwise known as the cloud. That famous, sometimes infamous, cloud. The hosted PBX can then be accessed anywhere at any time as long as a reliable internet connection is available. Employees can work from home, a hotel, or a favorite coffee shop. Callers can be easily transferred and conference calls organized, with little to no issue. Your general productivity is improved, while resource requirements (and costs) are reduced.

For more information about our hosted PBX services or other telecommunications solutions and to schedule a consultation and demo, click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Mar 02

Why is VoIP Becoming so Popular?

By Mobex | Business Communication , VoIP

Why is VoIP Becoming so Popular?

VoIP has quickly become a popular phone service for businesses because of the significant savings it brings to the table. Instead of paying a phone company exorbitant fees for maintains old copper lines, you can rely on your Internet connection — which you already pay for — and have your calls processed that way. VoIP phone service is also less complex than a traditional telephone system. Traditional phone systems typically involve complicated hardware and usually requires technician intervention for even the smallest issues. With VoIP, most of the maintenance and adjustments are preformed in the cloud by us at no cost to you. And it is also a breeze to install and configure.

Is VoIP Right for You?

Whether you’re looking for a phone service option for a home office or an international multi location business, VoIP is an excellent solution. Without question, today’s best phone service plans are delivered via VoIP. In addition to being much more affordable, VoIP phone services are loaded with extra features. With Mobex, you don’t have to pay extra for them, either, which can’t be said for a traditional phone service as well as other VoIP providers. In addition to inbound/outbound caller ID, call recording, conference and transferring capabilities, we incorporate other applications and communication methods. For instance, voicemails can be sent to you wherever you are via email attachments. Calls can also be transferred to other extensions and just as easily to outside landlines and cell phones if you have employees out in the field. And while you are reaching your employees your caller can be serenaded by your choice of music on hold or even a custom commercial on hold, made just for your business.

For small, medium and large offices, VoIP is quickly becoming ubiquitous, and the trend is sure to continue and intensify as time goes by. To find out more please visit Features or call us at 1-855-US-MOBEX

Oct 27

Small Business Phone Systems: VoIP or Landlines?

By Mobex | Business Communication , VoIP

We all are acutely aware that technology is changing and evolving at a rapid pace. Your computer, cell phones, and gadgets all seem to be outdated and diminished as soon as you walk out of the store with them. This is true for the equipment and systems in your business as well, which is why Mobex is here to help. One area in which we suggest an infrastructure overhaul is shifting from a traditional telephone system to a cloud phone system.

This sounds intimidating at first, we know, as there is so much uncertainty about “the cloud”. But we promise it’s simple and the benefits are copious. Given how much interaction you have on a daily basis with customers, vendors, staff, and more, it can be quite complicated to keep track. Not to mention communication is no longer limited to 8-5 or store hours. Work often takes place at home, on the road, and even in the air.

Therefore, here are the advantages of having a cloud-based phone system:

  1. Better contracts, lower costs.

Traditional phone systems typically require long-term contracts and costs can add up quickly, including: long distance charges, maintenance and service fees, extraneous hardware, and having a dedicated IT person on staff.

Our cloud phone system requires no long-term, binding contract; expensive hardware; costly service and maintenance; or extra staff onsite. All you need is the actual desk phones, should you choose to keep them (mobile phones work as well).

  1. Fewer complications, more mobility.

Since a cloud phone system requires no superfluous equipment, you’ll have neither any large, bulky pieces taking up storage room, nor thousands of feet of wire in your walls. The lack of physical equipment also frees you from the costs and time constraints associated with ongoing maintenance and upgrades.

Utilizing a cloud system also allows you to stay connected and access calls, faxes, and voicemails wherever you are, as long as there is an internet connection.

  1. Increased flexibility, improved focus.

We know business is always changing. By operating a cloud phone system, you can augment, alter, or reduce services as needed. You are not committed to one shape or size. You can customize your system to fit your exact needs, whether employees are in one building or scattered across 12 states.

Having this system in place allows you to concentrate on what is truly important: taking care of your customers and growing the business. You shouldn’t have to worry or put too much emphasis on and time into how your phone system is operating (or not!) Our cloud phone system allows for greater control, easier fixes, up-to-date technology, and all at a much lower cost.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and giving added security and value to your customers.