Category Archives for "Virtual PBX"

Preparing your business telecommunications
Oct 10

Preparing Your Business Telecommunications For The Unknown

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobile Communication Technology , Small Business , Unified Communications , Virtual PBX , VoIP

A recent survey revealed that 74% of American small businesses do not have a disaster plan, 84% do not have adequate insurance, and 71% lack a back-up generator.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. During these uncertain times, it could be devastating for a business to lose its ability to communicate. However, with proper planning and preparation, a business can ensure that its phone system will continue operating during emergencies and be there to help rebuild after disasters strike.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. With a comprehensive cloud communication solution your business communications can continue uninterrupted even in the most precarious situations.

When called upon, there is no hardware to boot, no software to run, and no data to move. When the rest of you office systems go down, your phone service can be automatic transferred to a predetermined location or you can bypass this automatic failover and manage the transition on your own schedule.

Advantages:

• Calls can be routed to alternate locations, such as cellular phones, secondary branch offices, home phones, or virtual phones setup by Mobex
• Rerouting of calls can happen automatically or manually from a remote location
• Keep an automated attendant or IVR up and running during any crisis or disaster
• Ensure alternative telecommunications routing capabilities with redundant call paths
• Use remote office or mobile services to resume normal business operations quickly
• The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

Even after a disaster has passed it could take days or weeks for power and internet to be restored. Most businesses cannot wait that long. Having the ability to reroute calls anywhere at any time can be a business lifesaver during and after a catastrophe.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact us today to learn more about our comprehensive cloud communication solutions.

You can also continue your disaster readiness by using these helpful tools for businesses:

-Businesses can do much to prepare for the impact of the many hazards by using these resources from Ready.gov.

-The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

-The U.S. Chamber of Commerce Disaster Preparedness and Recovery Quick Guides. These tools help your business better understand what steps to take after an event occurs.

-The SBA also offers low-interest disaster loans to businesses, homeowners, renters & private non-profit organizations. Get additional details at www.sba.gov/disaster

-The US Chamber of Commerce has set up a Disaster Help Desk for Businesses to ask questions. Simply call 888-MY-BIZ-HELP

-To be considered for all forms of disaster assistance, first call FEMA at 800-621-3362

Virtual Receptionist
Mar 22

What Can A Virtual Receptionist Do For Your Business

By Mobex | Business Communication , Business Tips , Cloud Communications , Customer Service , Mobex , Virtual PBX

What Can A Virtual Receptionist Do For Your Business

Imagine right now, a call comes into your office and the phone rings and rings and your customer is on hold the entire time. Or, maybe the call goes unanswered completely. Missed calls are missed opportunities. Now imagine having your own personal virtual receptionist. Your calls can always be answered day or night with the same professional voice, all while taking the burden off of your employees, who are currently required to stop everything they are doing to answer the phone every time a call comes in.

In business telecommunications, a Virtual Receptionist (VR) (or Auto Attendant), is known for its ability to allow callers to be automatically transferred to an extension without the need for an operator. A VR will also offer a simple menu system (“for sales, press 1, for service, press 2,” etc.). However, there are many more functions a VR can perform that are often over looked and can add value to your businesses communications.

Here is a quick list of some of the functions a VR can perform along with examples. After reading this, if you would like to hear it in action call 813-575-3100~

“Thank you for calling the Mobex Virtual Receptionist, your fully customizable, user friendly, business greeting and directory. To find out some of the things we can do for your business please listen to the following options:”

“To continue in a different language please press 0”

Mobex can create your recordings in most languages. Or, if you prefer to keep your recording in English but would like to give your Virtual Receptionist some authenticity with different accents, Mobex can help you with that as well.

“If you know your parties extension, you may dial it at anytime or, for a dial by name directory please press 1”

With a Dial-by-Name Directory from Mobex, callers can easily search for your employee names for added convenience. This gives your company a large business feel. Customers will be able to find employee names by first or last name.

“For our address, directions and hours of operations, please press 2”

Informational Extensions let you give callers up-to-date information about your company, products and services, allowing them to have instant access to important information 24/7. It’s a great place for customers to hear store directions, product descriptions, hours of operation, future sales or events, you name it!

“To connect with a different location or other off site facilities please press 3”

Your Virtual Receptionist can automatically transfer calls anywhere without you having to lift a finger. Calls can be forwarded to different department, secondary locations, different companies, cell phones, home phones, voice mail boxes, or any other telephone number.

“To speak with an associate, please press 4”

While calls are being connected or, for those times when you must place a caller on-hold, take advantage of our custom on hold options. You can choose the on hold music that best represents your company, allow us to choose for you, or even create an informative custom message that can notify your customers on areas of your company you want to highlight like sales or future events.

“To listen to a demo of our Artificially Intelligent receptionist, Aneeda, please press star”

Mobex is working hard to always have the latest and greatest in business telecommunications. Aneeda is the next evolutionary leap in Virtual Assistance and can be available to add value to your workforce very soon.

Add a virtual receptionist to your team today who can route calls to the right people, answer basic questions, and give your company a big business appearance.

Contact us here to find out how we can customize your very own business virtual receptionist. Or, after listing to our live demo, simply press 5 to be connected with a Mobex representative.

Disaster
Sep 02

How To Prepare Your Business Phone System For A Disaster

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobex , Mobile Communication Technology , Seasonal , Unified Communications , Virtual PBX

Disasters can strike at any time, at any place, and a business that is unprepared can face devastating consequences. One area that can cripple a business in a disaster is the loss of its phone system. However, with proper planning and preparation, a business can ensure that its ability to communicate will not be disrupted by a fire, flood, or other disaster.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. Mobex offers a comprehensive cloud communication solution that can keep your business going.

When called upon, there is no hardware to boot, no software to run, and no data to move. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own schedule. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Advantages:

  • Reroute incoming calls from a remote location automatically or manually
  • Keep an automated attendant or IVR up and running during any crisis or disaster
  • Ensure alternative telecommunications routing capabilities with redundant call paths
  • Use remote office, VPNs or mobile services to resume normal business operations quickly
  • The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact Us today to learn more about our comprehensive cloud communication solutions.

Continue your disaster readiness by create an emergency preparedness program for your business using resources from Ready.gov. The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. However, proper planning can mitigate damage, allow you to continue operations during emergencies and help rebuild after disasters strike.

Aug 05

Voice over IP & 5G – Going Further with Business VoIP

By Mobex | Business Communication , Mobex , Mobile Communication Technology , Unified Communications , Virtual PBX , VoIP

Not everyone can afford to move to major business hubs like Silicon Valley or New York City and not everyone wants to live in the same city that their ideal company may reside in. Work-life flexibility has become a tool to recruit and retain talent and the notion of virtual workplaces and having virtual or remote employees has become a reality. Technology is expanding the potential of businesses to reach new markets thus creating additional opportunities.

How the roll out of 5G will expand mobile Business VoIP

The success of a business is directly related to the benefits of its customers. If customers are happy, then business will definitely achieve a high mark of success. The same policy applies to mobile Business VoIP as well. While 4G LTE has given a push to the VoIP industry, the roll out of 5G will expand mobile Business VoIP to many folds, because with 5G the wireless technology will get its new generation that will offer an array of benefits to end users.

Here are a few of the many benefits of 5G for end users that will play an important role in continuing to expand the capabilities of Business VoIP:

  • Latency in 5G is reduced to 1 millisecond, which means faster connection between the tower and the device.
  • The response rate will also increase, resulting in clear signals and no voice breaking.
  • Calls made over 5G VoIP will have better voice quality than mobile calls now.
  • Noise ratio / disturbance will be reduced (almost finished) during the VoIP calls.
  • 5G will be 100 times faster than 4G LTE, which means a download that currently takes minutes to complete, will be finished in seconds.

When the 5G roll out will start?

AT&T, Verizon, Intel, Ericsson, and Huawei have already prepared the road map of 5G to bring it to the end users as soon as they can. However, when the roll out will start is still a question of debate. According to Verizon, the roll out may start in 2018, but AT&T is not expecting the roll out earlier than 2020. As of now, no one is sure about the roll out of 5G, but everyone is ascertaining its benefits for end users and VoIP.

The future of 5G Business VoIP

The office environment has changed from one in which everyone sits in the same building to one in which co-workers may be half way around the world from each other. VoIP has helped telecommuting employees stay connected to their company’s telecommunications network, making remote working possible. The roll out 5G VoIP will help enable these flexible work environments to become the new business norm.

 

For more information on tools to expand your virtual workplace, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Apr 20

Take your office communications anywhere you go with Mobex’s Virtual PBX

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , Virtual PBX

While being on the go can be great for your business’s productivity, it can be difficult for your old telephone system to keep up. Don’t get tied down by an antiquated phone system, run your office communications from the palm of your hand with a Virtual PBX.

Mobex’s Virtual PBX was designed for all those who either “bring your own device to work” (BYOD) or are entrepreneurs/small business owners who run much of their company’s communication’s from their smartphones/cellphones. The Mobex Virtual PBX works via either a smart phone app or forwarding to the user’s cell phone.

You will never have to give out your personal number for work ever again. With your Virtual PBX, Mobex can port your existing number or provide your company with its own new local or toll free number. Also, with unlimited extensions, live call forwarding, on hold music, name directory, and much more, your business can function and appear like a Fortune 500 company. When callers dial your Mobex number, they hear a custom main greeting giving them options from which to choose, i.e. “Thank you for calling MY Company, dial 1 for sales, 2 for support, etc.”

Since each extension rings on an app on your smart phone, or forwarded to your cell phone, you can be reached at your home, at the office, or on the road. Assign extensions to each department or employee and connect callers to the right employees. Give callers access to information such as product info, store hours or driving directions using Informational Extensions. You can also receive voicemails and faxes online or via email as audio or picture attachments. With these powerful features available from Mobex your small business can stay connected and sound more professional.

The Virtual PBX is also designed to replace, or work in conjunction with, a desk top phone. Use this as a standalone service if your mobile phone is your office; or, include this with a desk-top Hosted PBX service with seamless integration.

You are no longer tethered to your desk, you will have everything your business communications needs right there with you in the palm of your hand.

See more at: Mobex Virtual PBX