Category Archives for "Seasonal"

Disaster
Sep 02

How To Prepare Your Business Phone System For A Disaster

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobex , Mobile Communication Technology , Seasonal , Unified Communications , Virtual PBX

Disasters can strike at any time, at any place, and a business that is unprepared can face devastating consequences. One area that can cripple a business in a disaster is the loss of its phone system. However, with proper planning and preparation, a business can ensure that its ability to communicate will not be disrupted by a fire, flood, or other disaster.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. Mobex offers a comprehensive cloud communication solution that can keep your business going.

When called upon, there is no hardware to boot, no software to run, and no data to move. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own schedule. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Advantages:

  • Reroute incoming calls from a remote location automatically or manually
  • Keep an automated attendant or IVR up and running during any crisis or disaster
  • Ensure alternative telecommunications routing capabilities with redundant call paths
  • Use remote office, VPNs or mobile services to resume normal business operations quickly
  • The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact Us today to learn more about our comprehensive cloud communication solutions.

Continue your disaster readiness by create an emergency preparedness program for your business using resources from Ready.gov. The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. However, proper planning can mitigate damage, allow you to continue operations during emergencies and help rebuild after disasters strike.

Dec 21

Overcome The Holiday Slow Down

By Mobex | Customer Service , Seasonal

Unless you are knee-deep in the retail world or happen to work somewhere such as a movie theater or restaurant, chances are your sales can slow down during the holiday season. Because of the typical downturn, many small business owners (and even some large ones) naturally lower expectations and projected revenue for the fourth quarter. However, with a little creativity and dedication, there are ways in which you can grow sales and gain new customers during this time.

Social Media
By now, you should be using at least two social media staples (such as Facebook and Twitter) regularly. The majority of your customers are online and perusing these sites often, which gives you ample opportunity to connect with them and promote your goods and services, especially any special holiday sales and pricing. Be sure to reward your fans/followers with exclusive coupons or discounts. This drives both sales and customer loyalty.

Blogs
Dig around for bloggers who specialize in your area of business or cover your market. Not only are these good relationships to cultivate throughout the year, but also imperative at the holidays. Many of them write about gift suggestions and relevant services (cleaning, catering, gift wrapping, decorating, etc.) throughout this time. Dependent upon the level and reach of their blog, you can even pay to guest post or develop unique content. They have their own holiday to do lists, after all; chances are they are hard-pressed to post each and every day, and they too could be looking for new ways to engage their audience and avoid a slow down this time of year.

Giveaways
Tis this season to give, right? You can easily increase sales by offering something a little extra to buyers. There are many ways you can do this: guarantee a certain percentage of sales will go to families in need, homeless organizations, or pet shelters; host special events at your store(s) to treat customers to something special; or offer free gifts with a certain purchase amount. Well-meaning incentives go a long with way customers, both old and new.

Be Thankful
Send a note of thanks to current customers; showing your appreciation is integral to great customer service. Even better, include a discount with the email or card for them to use the next time they come in or place an order. The coupon should have an expiration date of 12/31 if you’re looking to up sales by the end of the year, or the end February if you’d like a push early in the New Year.