Category Archives for "Mobile Communication Technology"

Preparing your business telecommunications
Oct 10

Preparing Your Business Telecommunications For The Unknown

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobile Communication Technology , Small Business , Unified Communications , Virtual PBX , VoIP

A recent survey revealed that 74% of American small businesses do not have a disaster plan, 84% do not have adequate insurance, and 71% lack a back-up generator.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. During these uncertain times, it could be devastating for a business to lose its ability to communicate. However, with proper planning and preparation, a business can ensure that its phone system will continue operating during emergencies and be there to help rebuild after disasters strike.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. With a comprehensive cloud communication solution your business communications can continue uninterrupted even in the most precarious situations.

When called upon, there is no hardware to boot, no software to run, and no data to move. When the rest of you office systems go down, your phone service can be automatic transferred to a predetermined location or you can bypass this automatic failover and manage the transition on your own schedule.

Advantages:

• Calls can be routed to alternate locations, such as cellular phones, secondary branch offices, home phones, or virtual phones setup by Mobex
• Rerouting of calls can happen automatically or manually from a remote location
• Keep an automated attendant or IVR up and running during any crisis or disaster
• Ensure alternative telecommunications routing capabilities with redundant call paths
• Use remote office or mobile services to resume normal business operations quickly
• The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

Even after a disaster has passed it could take days or weeks for power and internet to be restored. Most businesses cannot wait that long. Having the ability to reroute calls anywhere at any time can be a business lifesaver during and after a catastrophe.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact us today to learn more about our comprehensive cloud communication solutions.

You can also continue your disaster readiness by using these helpful tools for businesses:

-Businesses can do much to prepare for the impact of the many hazards by using these resources from Ready.gov.

-The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

-The U.S. Chamber of Commerce Disaster Preparedness and Recovery Quick Guides. These tools help your business better understand what steps to take after an event occurs.

-The SBA also offers low-interest disaster loans to businesses, homeowners, renters & private non-profit organizations. Get additional details at www.sba.gov/disaster

-The US Chamber of Commerce has set up a Disaster Help Desk for Businesses to ask questions. Simply call 888-MY-BIZ-HELP

-To be considered for all forms of disaster assistance, first call FEMA at 800-621-3362

Text
Aug 21

Text Enable Your Business Landlines And Toll Free Numbers

By Mobex | Business Communication , Business Text Messaging , Business Tips , Cloud Communications , Customer Service , Mobile Communication Technology , Text

Tampa Bay Telecommunications Company, Mobex and Haneke Design Collaborate on Ground-Breaking Application That Enables Text Messaging Between Clients and Businesses.

TextOurCompany Makes Existing Landlines, Toll-Free Phone Numbers Text-Friendly

Tampa, FL — (Aug. 21, 2017) — Phone calls can either be a lifeline or a landmine for businesses. If calls go unanswered, or if callers are left waiting on hold, it can leave callers frustrated, inconvenienced and even cause them to give up and take their business elsewhere.

Mobex, a Tampa-based telecommunications provider helps businesses better connect with their customers through new technology that uses existing business phone numbers to receive and respond to texts sent from their customers’ phones.

TextOurCompany by Mobex streamlines communication between businesses and consumers with ease, efficiency and affordability. Landlines, as well as toll-free numbers, currently associated with a business can be enabled to receive SMS text messages using this technology.

Those messages are immediately accessible from computers, tablets and smart phones.

What truly sets TextOurCompany apart from other technologies are the person-to-person capabilities it offers. Rather than pre-established, scripted messages, users send a specific text and receive either an automatic reply acknowledging receipt of their text or an actual response from a real person. And the exchanges can all be accomplished without having to change the company’s current voice provider.

The chat application developed by Haneke Design of Tampa for Mobex allows the texts to be accessed via a single computer as well as multiple screens, depending on the company’s requirements.

“The idea came from a personal experience I had when I contacted my vet about medication for my dog. I knew that there had to a better way for me to connect with them, get the information I needed and not have to call back or be placed on hold while they helped other people and their pets,” said John Dalyrmple, president and founder of Mobex.

“Haneke Design was able to swiftly take our idea and turn it into reality. In a startup environment, working with a local team was crucial for us. The ability to quickly make changes and be nimble made the process seamless.”

One of the best parts of the application for any business is that the it allows text enabling for a number without the business having to change service providers. This seamless transition will save companies time and money.”

“Seeing how Mobex has been able to pivot into a new market for SMS technology was an inspiring project for Haneke Design to be a part of,” noted Jody Haneke, president & founder of Haneke Design. “We are always looking to team up with local disruptors and people solving the real needs of businesses across any industry.”

TextOurCompany by Mobex won the first-place award in technology at the 2017 New Venture Expo held at the University of Tampa in April. The New Venture Expo is part of the Spartan Incubator program, a program designed for community members to join the Tampa Bay ecosystem and build their businesses.

To create an account and learn more about how TextOurCompany can benefit a business, go to TextOurCompany/Signup. Free trial periods are available for new customers. For additional information, call or text 813-999-0990 or email Contact@textourcompany.com.

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Telecommuting
Oct 21

Telecommuting – The New Working Norm

By Mobex | Business Communication , Cloud Communications , Mobile Communication Technology , Unified Communications , VoIP

Ever wonder what the typical workplace will look like in a few short years’ time? Given the immense benefits of remote work, telecommuting has become one of the most sought after flexible work arrangements available. With a reported 79% of workers wanting to work from home at least part of the time; it’s no surprise that people want to work for companies that offer remote work programs.

Telecommuting can take multiple forms. The way people typically think of telecommuting, is an employee working from his or her home office or a coffee shop during normal working hours instead of going into the office. Office workers can also broaden their availability by logging on from home during evenings or weekends, when necessary or, while travelling for work.

Benefits For Companies

Benefits For Employees

While companies are changing their policies, solutions are needed to stay connected with their employees. Communication is key with telecommuting. Luckily, there are now many tools available for this; laptops, virtual private networks, video conferencing, and VoIP. Thanks to VoIP, any employee around the globe can be connected under the company’s communication umbrella. Whether you want your employees to have an office phone at their home or simply download an app on their Smartphone or computer. All that is required is an Internet connection.  Inbound calls can be routed, transferred and connected to infinite locations regardless of distance. Outbound calls can be made with the company’s number rather than the employee’s personal number. And, all of this can be managed, tracked and maintained under the companies cloud communication hub.

Having telecommuting and virtual employees is not only a way to get things done round the clock, without commuting, and with hard-to-find skill sets but is also a way to meet the needs of employees who don’t want to or can’t live near the company office.

Companies are responding to this workplace evolution with a reported 90% of U.S. employers providing or expanding telework options. With all of this change, is your company keeping up?

If you have questions on how we can help connect your global workforce contact us here.

To find more statistics on telecommuting click here.

For more information on VoIP click here.

Disaster
Sep 02

How To Prepare Your Business Phone System For A Disaster

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobex , Mobile Communication Technology , Seasonal , Unified Communications , Virtual PBX

Disasters can strike at any time, at any place, and a business that is unprepared can face devastating consequences. One area that can cripple a business in a disaster is the loss of its phone system. However, with proper planning and preparation, a business can ensure that its ability to communicate will not be disrupted by a fire, flood, or other disaster.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. Mobex offers a comprehensive cloud communication solution that can keep your business going.

When called upon, there is no hardware to boot, no software to run, and no data to move. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own schedule. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Advantages:

  • Reroute incoming calls from a remote location automatically or manually
  • Keep an automated attendant or IVR up and running during any crisis or disaster
  • Ensure alternative telecommunications routing capabilities with redundant call paths
  • Use remote office, VPNs or mobile services to resume normal business operations quickly
  • The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact Us today to learn more about our comprehensive cloud communication solutions.

Continue your disaster readiness by create an emergency preparedness program for your business using resources from Ready.gov. The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. However, proper planning can mitigate damage, allow you to continue operations during emergencies and help rebuild after disasters strike.

Aug 05

Voice over IP & 5G – Going Further with Business VoIP

By Mobex | Business Communication , Mobex , Mobile Communication Technology , Unified Communications , Virtual PBX , VoIP

Not everyone can afford to move to major business hubs like Silicon Valley or New York City and not everyone wants to live in the same city that their ideal company may reside in. Work-life flexibility has become a tool to recruit and retain talent and the notion of virtual workplaces and having virtual or remote employees has become a reality. Technology is expanding the potential of businesses to reach new markets thus creating additional opportunities.

How the roll out of 5G will expand mobile Business VoIP

The success of a business is directly related to the benefits of its customers. If customers are happy, then business will definitely achieve a high mark of success. The same policy applies to mobile Business VoIP as well. While 4G LTE has given a push to the VoIP industry, the roll out of 5G will expand mobile Business VoIP to many folds, because with 5G the wireless technology will get its new generation that will offer an array of benefits to end users.

Here are a few of the many benefits of 5G for end users that will play an important role in continuing to expand the capabilities of Business VoIP:

  • Latency in 5G is reduced to 1 millisecond, which means faster connection between the tower and the device.
  • The response rate will also increase, resulting in clear signals and no voice breaking.
  • Calls made over 5G VoIP will have better voice quality than mobile calls now.
  • Noise ratio / disturbance will be reduced (almost finished) during the VoIP calls.
  • 5G will be 100 times faster than 4G LTE, which means a download that currently takes minutes to complete, will be finished in seconds.

When the 5G roll out will start?

AT&T, Verizon, Intel, Ericsson, and Huawei have already prepared the road map of 5G to bring it to the end users as soon as they can. However, when the roll out will start is still a question of debate. According to Verizon, the roll out may start in 2018, but AT&T is not expecting the roll out earlier than 2020. As of now, no one is sure about the roll out of 5G, but everyone is ascertaining its benefits for end users and VoIP.

The future of 5G Business VoIP

The office environment has changed from one in which everyone sits in the same building to one in which co-workers may be half way around the world from each other. VoIP has helped telecommuting employees stay connected to their company’s telecommunications network, making remote working possible. The roll out 5G VoIP will help enable these flexible work environments to become the new business norm.

 

For more information on tools to expand your virtual workplace, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

May 16

What Is Hosted PBX?

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , VoIP

What is Hosted PBX and how can it be beneficial to your business?

Prior to the last few years, the standard phone system we are accustomed to seeing at most every office around the globe is referred to as PBX, or Private Branch Exchange. In simple terms, a PBX is what connected all of the phones outside of your office with those inside; you didn’t set up shop without it. Overall, PBX systems have enjoyed a really long, truly successful run and they met every telecommunications need businesses both big and small had. Until now.

As we are all well aware, time has marched on and with it, technology has advanced significantly. Telecommunications needs and capabilities have grown exponentially. Consequently, however sufficient and reliable it might have been in the past, a traditional, hardware-reliant PBX system finds itself outdated and increasingly replaced.

Although our need for a more mobile-centric life began, for the most part, in our personal and consumer lives, it inevitably made its way right into our office. Remember when companies refused to provide employees tablets and/or iPhones? That didn’t last long. Businesses find they profit from being accessible, via more than only their website, around the clock. In addition, working remotely has been gradually more attractive to employees, one no longer desires to be strapped to the same desk all day, every day. Working at home provides them with the opportunity for a more peaceful and productive environment while cutting costs for all involved (less electricity and break room sodas for the company, no tolls or parking fees for the employee). And let’s not forget the sales people hustling in the field, their mobile needs are even greater.

A traditional PBX system, with all of its complicated hardware and cables, doesn’t meet these diverse needs. At all. However, a hosted PBX from Mobex does.

Providing all of the essential functions of a traditional PBX, a hosted PBX takes out the majority of the physical requirements and instead utilizes a network, otherwise known as the cloud. That famous, sometimes infamous, cloud. The hosted PBX can then be accessed anywhere at any time as long as a reliable internet connection is available. Employees can work from home, a hotel, or a favorite coffee shop. Callers can be easily transferred and conference calls organized, with little to no issue. Your general productivity is improved, while resource requirements (and costs) are reduced.

For more information about our hosted PBX services or other telecommunications solutions and to schedule a consultation and demo, click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Apr 20

Take your office communications anywhere you go with Mobex’s Virtual PBX

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , Virtual PBX

While being on the go can be great for your business’s productivity, it can be difficult for your old telephone system to keep up. Don’t get tied down by an antiquated phone system, run your office communications from the palm of your hand with a Virtual PBX.

Mobex’s Virtual PBX was designed for all those who either “bring your own device to work” (BYOD) or are entrepreneurs/small business owners who run much of their company’s communication’s from their smartphones/cellphones. The Mobex Virtual PBX works via either a smart phone app or forwarding to the user’s cell phone.

You will never have to give out your personal number for work ever again. With your Virtual PBX, Mobex can port your existing number or provide your company with its own new local or toll free number. Also, with unlimited extensions, live call forwarding, on hold music, name directory, and much more, your business can function and appear like a Fortune 500 company. When callers dial your Mobex number, they hear a custom main greeting giving them options from which to choose, i.e. “Thank you for calling MY Company, dial 1 for sales, 2 for support, etc.”

Since each extension rings on an app on your smart phone, or forwarded to your cell phone, you can be reached at your home, at the office, or on the road. Assign extensions to each department or employee and connect callers to the right employees. Give callers access to information such as product info, store hours or driving directions using Informational Extensions. You can also receive voicemails and faxes online or via email as audio or picture attachments. With these powerful features available from Mobex your small business can stay connected and sound more professional.

The Virtual PBX is also designed to replace, or work in conjunction with, a desk top phone. Use this as a standalone service if your mobile phone is your office; or, include this with a desk-top Hosted PBX service with seamless integration.

You are no longer tethered to your desk, you will have everything your business communications needs right there with you in the palm of your hand.

See more at: Mobex Virtual PBX

Jul 21

How Business Smart Is Your Smartphone?

By Mobex | Mobile Communication Technology

In a previous post “BLACKBERRY Z10: IS IT TRUE BALANCE?” we discussed how at the time the new Black Berry Balance was attempting to separate work hustle and bustle from personal life activities for all of us who either “bring your own device to work” (BYOD) or are entrepreneurs/ small business owners who run much of their companies communication’s from their smartphones.

The shortcoming from this was that even though a user is able to flip from one profile to another the communication platform never changes. Whether you are calling out, or someone else is calling in, all of that activity is happening over the same network. Thus your business/personal life is never fully separated (think cell phone minutes of use, still having to give out your personal number, uncertainty, etc). So what is the solution to this and many other communication dilemmas entrepreneurs’ face?

A Virtual PBX.

Counterpath App for Both Andriod and iOS

A Virtual PBX is a cloud based phone system, with a focus on those of us who would prefer to use our smartphone for life and also for business. From the user’s perspective there is no hardware to purchase, it is all in the cloud and seamlessly works with the user’s smartphone via mobile app. Perfect for entrepreneurs, mobile companies, or for employee’s that are required to BYOD. Incoming calls can be routed to an auto-attendant. The caller is given a menu of choices and the call is then forwarded to the appropriate app or cell phone. This gives small and mobile businesses a big company sound.

The system will work across multiple end devices, iOS, Android, BlackBerry, Windows. The mobile applications use data connections, including Wi-Fi-3G/4G, to manage call routing, extensions, and take business calls from their smartphone, rather than simply route calls to their mobile phone number. (And if you’re in an area with poor internet connection, the call will automatically be routed to your cell’s network. Think of this as auto redundancy so you never miss a call.)

Ipad

The Virtual PBX is designed to replace, or work in conjunction with, a desktop phone. Use this as a standalone service if your smartphone is your office; or, include this with a conventional desktop service if you have a fixed office location with our seamless integration. You are no longer tethered to your desk and can take your business out of the office with you. With full PBX functionality, including auto-attendant, IVRs, call groups, conference rooms, and web based management console, you will have everything your business communications needs right there with you on your smartphone.

 

– To learn more about how a Virtual PBX can help your business click here–> FAQs

Feb 06

BlackBerry Z10: Is It True Balance?

By Mobex | Mobile Communication Technology

Use your BlackBerry® Z10 smartphone for work, and access email, apps and documents without compromising your personal content.

BlackBerry® Balance™ keeps your personal information separate and private from your work data. Switch between your profiles with one simple gesture.” – Blackberry.com

BlackBerry Balance

The new BlackBerry Z10 is the latest smartphone release that is spicing up the market with an all new buzz. Amongst many of its features, the new “BlackBerry Balance” is what is getting a lot of young professionals really interested in the product. This concept allows users to separate business and pleasure with the easy swipe of your thumb. The “swipe” safe guards against sensitive information from being leaked out to the public by creating a block that prevents the user from sharing work information on personal accounts and vice versa.

Watch the video to see the “BlackBerry Balance” in action.

True Balance?

The feature of keeping personal and work life separate sounds amazing however is it true balance? Can this new feature really keep your personal and business life separate? Is it effective?

The BlackBerry Balance tackles the BYOD trend that has been emerging in the past couple of years. To sum up the BYOD (Bring Your Own Device) trend, many businesses found it beneficial to allow employees and even themselves to include their smartphones into the business. Consequently, employees started using two phones…one for work and one for personal. Eventually many businesses decided to include employee smartphones into the infrastructure of the company to cut costs. Now, the BlackBerry Balance allows companies to cut costs and use only one phone.

In addition, the Z10 allows employees to be free from work-related restrictions on their mobile devices. They are able to download apps, use the camera, message friends and family, and browse whatever they please.

The Balance comes through “perimeters” where employees can set their own preferences, and the business doesn’t need to control, restrict, or manage this side of the device. When the organization manages or in the event they need to wipe the “corporate” perimeter, the personal perimeter is left intact just as it was before.

A Step In the Right Direction But…

While the BlackBerry Balance on the new Z10 offers a solution, it is only part of what could be so much more. A truly separated and balanced work/life experience is about giving the user full control of the information they receive and send out, in short, the service. A service provider that can provide them with a true work/personal balance by offering an extension to what the user normally is and what they need to conduct business such as separate work/line numbers, call forwarding, video conferencing, live transfers, etc.

Balancing the BlackBerry

One thing is certain, the BlackBerry Z10 definitely provides a unique competitive advantage compared to the two industry giants of Apple and Android. It is interesting to see what these competitors will start offering in the future.

To Learn more about Mobex services and how we can help you business communications expand, go to our entrepreneur page.