Category Archives for "Mobex News"

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

Contract
Dec 11

Why You Don’t Need A Business Phone Contract

By Mobex | Business Communication , Customer Service , Mobex News

Contrary to what industry giants’ want to make you believe, you do not need, nor should they make you feel like you want, a binding, long-term contract; and here is the main reason why, without a contract, you remain in control. Based on our experience and having listened to customers’ greatest concerns, we justly believe signing up for a business phone service should no longer require stringent, lengthy service contracts. Although some providers offer temporary rate reductions or other gimmicks in order to lock in a long-term deal, we went with more favorable alternatives – for both the client and provider – and offer you our full featured service, at a consistently low price, without a contract.

Many businesses out there shopping for phone service will be easily mislead by the promise of what appears to be (at the time of signing) a really good deal. Most of the time, the “deal” is only for a limited time, not the entirety of the contract. Another important consideration often buried in the small print are the hefty fees for early termination. What would they do if something happens to your business? Or you have to temporarily shut down? Traditionally speaking, the only way to avoid these pitfalls was by paying higher charges for shorter contracts, or going with the longer one and hoping for the best.

Having witnessed companies go through years of low satisfaction due to “locked in” contracts with our competitors, Mobex, on the other hand, offers month-to-month service with no contracts while still providing highly competitive rates (an average of $30 per month per user). Having month-to-month contracts ensures our quality of service will always be our top priority. Because although it’s your prerogative to cancel each month, we certainly don’t want to give you reason to do so. You are empowered to hold us accountable each and every month, not having to wait two of three years for a contract to expire.

For more information on our business friendly telecommunication services, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Sep 11

Mobex Fund Raising For Tampa Bay Pepin Academies

By Mobex | Mobex News

Signup in September and 100% of first payment will go to Pepin Academies

In his book “Technology and Digital Media in the Early Years: Tools for Teaching and Learning,” author and professor of special education Howard P. Parette says that “for many teachers, learning experiences in their classrooms are supported in varying degrees by a range of instructional technologies used with diverse groups of young children.”

Parette specifically believes that these technologies play an increasingly significant role in the education of kids with learning related disabilities. Because of this, we at Mobex want to do our part in ensuring these kids have access to the latest and greatest in classroom and learning technology.

For the month of September we are partnering with SparktheCause.com to boost the tech capabilities for teachers at Pepin Academies. Founded in 1999, Pepin Academies are non-profit, tuition-free, public charter schools dedicated to the education needs of students with identified learning and learning related disabilities.

With campuses in Tampa, Riverview, and now New Port Richey, Pepin Academies has grown to serve over 850 students with their signature “high intensity, low threat therapeutic learning community that celebrates the gifts of every student.” They’ve helped hundreds of students with learning disabilities graduate high school, go to college, and successfully find jobs. For students who struggle with disabilities on any level, these are not easy tasks. Like at most schools, Pepin’s budgets are tight, so Mobex, with SparktheCause.com, is excited to help empower these eager students with enhanced classroom technology.

Therefore, we are pleased to announce that anyone who signs up for a new Mobex account during the month of September, regardless of when the account is activated, 100% of the first month’s payment will go to Pepin Academies. Feel free to contact us today with any questions or to get set up. For more information you can also visit SparktheCause.com and PepinAcademies.com.


Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and giving added security and value to your customers.

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Dec 31

End of year message from the CEO

By Mobex | Mobex News

Hello friends,

As we bring another year to a close, I’d like to take a moment to reflect on what we’ve achieved together over the past 12 months as well as express our enthusiasm for what’s to come in 2014 and beyond. 2013 was a year of tremendous growth and inspiration for us. Not only have we managed to increase our product offerings, and our market reach and share, but also the level of our customer appreciation. Organically, we expanded in the Tampa market and with the help of our partners at Verizon; we are opening in New England. We are launching our white label service and a complete Hosted PBX technology offering that will expand our presence into new geographies world-wide.

We have a lot to look forward to in the coming months, including some big plans that we think customers are going to love. In the works are several new products and ambitious undertakings for 2014 showing the depth of our innovation here at Mobex. Stay tuned for future updates!

We revamped our website http://mobex.biz/ and added three more; http://mobexonfios.com/, http://mobex.biz/tampa/ and http://mobex.biz/newengland/. Moreover, we are making every effort to connect with our customers when and where they are. So stop in and chat with us sometime on any of our social media sites, LinkedIn, Twitter, Facebook, Google+ and even Instagram.

Now more than ever businesses have various telecommunication options available to them so we feel that every client deserves convenient access to the products, services, and information needed to achieve their communication goals; whether our customers are customizing the way they utilize telecommunications for the first time, or if it’s helping them increase productivity when their company grows and changes. We’ve emphasized growing with our customers and meeting their needs at every point along the way. We feel that our clients deserve prompt and personalized service and we invite interactions through multiple touch points. Whether they turn to our local and toll-free phone lines or prefer face-to-face assistance, we have put a premium on customer service. We realize that even as we are gain market share it is always important to distinguish ourselves as the market leader in client trust and satisfaction.

There are also some challenges we look to meet in 2014. We still face some reluctance from businesses to switch to VoIP. So it has been our mission this last year to better inform those who are interested while also simplifying our message for those who are uncertain. But most importantly, we have worked diligently to insure the quality is there for those who do wish to experience Mobex.

When it comes to service, value, convenience, and integrity, we want every client to have such a great experience with Mobex that they recommend us to their friends and associates. Mobex receives an important share of our new clients as a result of referrals from delighted clients and partners.

As we look to the New Year and beyond, we will continue to challenge the traditional business-as-usual model in the telephone industry and strive to create a better way to serve our customers.

Thank you for your interest and support, and Happy New Year!

Warmly,

Mobex Pop's signature

John Dalrymple

CEO, Mobex, Inc

Oct 23

The Benefits Of Having An Advanced Phone System, In Your Pocket!

By Mobex | Mobex News

To begin with, it is actually a daunting task to look for the best office phone system even more difficult to look for an advanced phone system that is portable. However, when you are looking for for a company that can offer you the best hosted PBX service and price plans, look no further than Mobex.

Benefits of an office phone system

An Office phone system offers several benefits over traditional telephone systems. An Office phone system is really practical and can lower telephone bills and avoid complex cable systems. Even more so, a hosted PBX system or a VoIP (Voice over internet protocol) can be used to handle both incoming and outgoing calls. In addition, services from Mobex, offer solutions where you and your employees can send and receive messages.In addition, a virtual PBX service offers advantages to an office phone system such as IVR, conferencing presence, call forwarding, voice-mail, call hold and free internal calling.

Hosted PBX Phone System

If you are intending to use an office phone system to connect more users, then the best idea is to use the hosted PBX system. The hosted PBX system will help you administrate all the features with a couple of clicks. When it comes to choosing a communication system for commercial use, then the beneficial plan is to look for a VoIP phone services to lower the telephone call costs to enhance the productivity. The system also offers other beneficial offers such as: unified communication, Mobile PBX, personal telephone numbers, connecting and communicating different locations, telecommuting and virtual local numbers.

If you are planning to install an office phone system, then look for the best hosted PBX system or IP telephony system. The main difference between traditional telephone systems and hosted PBX system is that the PBX system will help you connect with different manufacturer. With the help of an advanced communication system like PBX, you have the opportunity to enjoy all the modern telephone features with flexibility. These days, it is easy to find a company that can offer you the cheapest office phone system. Most of these companies generally offer features like IVR, conferencing presence, call forwarding, voice-mail, call hold and free internal calling.

Other Advantages of VoIP Phone System

IVR

An interactive Voice Response system or IVR is the best customer service feature that a hosted PBX system can offer. This way your customer can directly input designated digits to connect with the appropriate section mostly for resolving queries such as “1 for sales, 2 for customer service.” You can also use an automated attendant office phone system to generate multiple nested and auto attendant menus. This will help the phone operator to manage the system in appropriate manner.

Voice mail

Voice-mail is an integral part of any office phone system. A virtual hosted PBX system will help you receive and send voice-mail automatically. Other features include voice-mail to email conversion for customers. Some useful phone programs such as call routing, call park, call hold and call transfer services are also available through this system. In addition, another great advantage is that the administrator can add as many extensions to the office phone system and can add all these features depending upon the requirements of the company.

To learn more about how to add a virtual hosted PBX to your company and begin experiencing the benefits, please contact us

Oct 10

New Wave Members

By Mobex | Mobex News

Hello Everyone,

I am pleased to introduce you to our New On-boarding Membership Member, John Dalrymple of Mobex. You may recognize his name and company because earlier this year he offered his services to all WaVE members absolutely free.
Hi Everyone,
I’m John and I am happy to move into the position dedicated to On-Boarding our newest members. WaVe means a great deal to me because it seems to be a true community of like-minded individuals dedicated to helping everyone succeed. Getting new members acquainted to the group is important and allowing them to get the true community feeling and togetherness is my mission.
Now to introduce our newest additions to the Tampa Bay WaVE Roundtable:
Michael O’Donnel (9/11) “Leaves
Paul Price (9/18) “Florida Eco Products
Marlene Bigham (9/12) “PinDigs.com
Bill Shaw (10/2) “Fun With Bots!
Chuck Englehardt (10/3) “GoTonight.com
Nizar Bhojani (10/4) “TextByChoice
Have been to 1 Rountable:
Niko Lazardis “Phonism
Steve Wilson “Grilling Companion
Tom Setzer “Grilling Companion
Don’t forget: Our New & Prospective Member Mixer is tomorrow, Wednesday October 10th, 6pm – 8pm @ Taps. Please come and meet our new members and kindly give them a nice Welcome when you see them. I am sure you will find they are valuable additions, just Gracie, the Membership Committee and I have.
To the New Members, Welcome, from all of Us!
Best,
Gracie Stemmer & John Dalrymple

Jul 23

Tampa Bay Wave uses Mobex!

By Mobex | Mobex News

This article appeared on the Tampa Bay Wave website on June 20th, 2012

CEO of MobexFinally we can post/boast about one of our new members and how they have helped WaVE! John Dalrymple is CEO of Mobex, a VoIP (Voice Over Internet Protocol) software and application for business phone lines.

We have been compelled by one of our newest members John Dalrymple to switch our very own existing phone service over to Mobex.

Described by John as “Grasshopper on steroids,” we couldn’t agree more.

With Mobex we were able to keep our existing number and add a local (813) number as well. Mobex is accessible as a web app and a mobile app where you can manage extensions & conference calls, set voicemail recordings, change call forwarding settings and watch call activity from your administrator panel.

So call us and check it out! 866-WAVE-066 or locally 813-280-4330.

The best part of Mobex is that via the app that comes with the service, when making outgoing calls, the person receiving the call sees Tampa Bay WaVE on their caller ID. Many of you may not know this but Linda and I have been using our cell phones as for the WaVE line since the space was open in September of last year. When you call Tampa Bay WaVE it rings our cell phones and we are always on call for anyone interested in WaVE. Now with our outbound calls seen as a call from Tampa Bay WaVE, we can be more professional and work to better improve communications to out community.

“I am thrilled to be a part of the Tampa Bay WaVE and am excited to ride the WAVE of the future tech community with them.

Stay tuned for future WaVE member discounts!” – John Dalrymple, CEO of Mobex

 

Want to check out Mobex and meet this ambitious founder?

Mobex is just one of many of Tampa Bay WaVE’s members who will be exhibiting their new technologies and cutting-edge innovations at TBTF’s coolTECH event June 22nd at the Tampa Convention Center.

To visit the expo, meet these founders and get a personal demo of great technology companies in Tampa Bay, register today.  General admission prices start at just $10 per person (and $75 for a full access pass)!

Thank you to Gray-Robinson and Absolute Mobile Solutions for their generous support of WaVE at CoolTECH!