Category Archives for "Customer Service"

Virtual Receptionist
Mar 22

What Can A Virtual Receptionist Do For Your Business

By Mobex | Business Communication , Business Tips , Cloud Communications , Customer Service , Mobex , Virtual PBX

What Can A Virtual Receptionist Do For Your Business

Imagine right now, a call comes into your office and the phone rings and rings and your customer is on hold the entire time. Or, maybe the call goes unanswered completely. Missed calls are missed opportunities. Now imagine having your own personal virtual receptionist. Your calls can always be answered day or night with the same professional voice, all while taking the burden off of your employees, who are currently required to stop everything they are doing to answer the phone every time a call comes in.

In business telecommunications, a Virtual Receptionist (VR) (or Auto Attendant), is known for its ability to allow callers to be automatically transferred to an extension without the need for an operator. A VR will also offer a simple menu system (“for sales, press 1, for service, press 2,” etc.). However, there are many more functions a VR can perform that are often over looked and can add value to your businesses communications.

Here is a quick list of some of the functions a VR can perform along with examples. After reading this, if you would like to hear it in action call 813-575-3100~

“Thank you for calling the Mobex Virtual Receptionist, your fully customizable, user friendly, business greeting and directory. To find out some of the things we can do for your business please listen to the following options:”

“To continue in a different language please press 0”

Mobex can create your recordings in most languages. Or, if you prefer to keep your recording in English but would like to give your Virtual Receptionist some authenticity with different accents, Mobex can help you with that as well.

“If you know your parties extension, you may dial it at anytime or, for a dial by name directory please press 1”

With a Dial-by-Name Directory from Mobex, callers can easily search for your employee names for added convenience. This gives your company a large business feel. Customers will be able to find employee names by first or last name.

“For our address, directions and hours of operations, please press 2”

Informational Extensions let you give callers up-to-date information about your company, products and services, allowing them to have instant access to important information 24/7. It’s a great place for customers to hear store directions, product descriptions, hours of operation, future sales or events, you name it!

“To connect with a different location or other off site facilities please press 3”

Your Virtual Receptionist can automatically transfer calls anywhere without you having to lift a finger. Calls can be forwarded to different department, secondary locations, different companies, cell phones, home phones, voice mail boxes, or any other telephone number.

“To speak with an associate, please press 4”

While calls are being connected or, for those times when you must place a caller on-hold, take advantage of our custom on hold options. You can choose the on hold music that best represents your company, allow us to choose for you, or even create an informative custom message that can notify your customers on areas of your company you want to highlight like sales or future events.

“To listen to a demo of our Artificially Intelligent receptionist, Aneeda, please press star”

Mobex is working hard to always have the latest and greatest in business telecommunications. Aneeda is the next evolutionary leap in Virtual Assistance and can be available to add value to your workforce very soon.

Add a virtual receptionist to your team today who can route calls to the right people, answer basic questions, and give your company a big business appearance.

Contact us here to find out how we can customize your very own business virtual receptionist. Or, after listing to our live demo, simply press 5 to be connected with a Mobex representative.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

Dec 21

Overcome The Holiday Slow Down

By Mobex | Customer Service , Seasonal

Unless you are knee-deep in the retail world or happen to work somewhere such as a movie theater or restaurant, chances are your sales can slow down during the holiday season. Because of the typical downturn, many small business owners (and even some large ones) naturally lower expectations and projected revenue for the fourth quarter. However, with a little creativity and dedication, there are ways in which you can grow sales and gain new customers during this time.

Social Media
By now, you should be using at least two social media staples (such as Facebook and Twitter) regularly. The majority of your customers are online and perusing these sites often, which gives you ample opportunity to connect with them and promote your goods and services, especially any special holiday sales and pricing. Be sure to reward your fans/followers with exclusive coupons or discounts. This drives both sales and customer loyalty.

Blogs
Dig around for bloggers who specialize in your area of business or cover your market. Not only are these good relationships to cultivate throughout the year, but also imperative at the holidays. Many of them write about gift suggestions and relevant services (cleaning, catering, gift wrapping, decorating, etc.) throughout this time. Dependent upon the level and reach of their blog, you can even pay to guest post or develop unique content. They have their own holiday to do lists, after all; chances are they are hard-pressed to post each and every day, and they too could be looking for new ways to engage their audience and avoid a slow down this time of year.

Giveaways
Tis this season to give, right? You can easily increase sales by offering something a little extra to buyers. There are many ways you can do this: guarantee a certain percentage of sales will go to families in need, homeless organizations, or pet shelters; host special events at your store(s) to treat customers to something special; or offer free gifts with a certain purchase amount. Well-meaning incentives go a long with way customers, both old and new.

Be Thankful
Send a note of thanks to current customers; showing your appreciation is integral to great customer service. Even better, include a discount with the email or card for them to use the next time they come in or place an order. The coupon should have an expiration date of 12/31 if you’re looking to up sales by the end of the year, or the end February if you’d like a push early in the New Year.

Contract
Dec 11

Why You Don’t Need A Business Phone Contract

By Mobex | Business Communication , Customer Service , Mobex News

Contrary to what industry giants’ want to make you believe, you do not need, nor should they make you feel like you want, a binding, long-term contract; and here is the main reason why, without a contract, you remain in control. Based on our experience and having listened to customers’ greatest concerns, we justly believe signing up for a business phone service should no longer require stringent, lengthy service contracts. Although some providers offer temporary rate reductions or other gimmicks in order to lock in a long-term deal, we went with more favorable alternatives – for both the client and provider – and offer you our full featured service, at a consistently low price, without a contract.

Many businesses out there shopping for phone service will be easily mislead by the promise of what appears to be (at the time of signing) a really good deal. Most of the time, the “deal” is only for a limited time, not the entirety of the contract. Another important consideration often buried in the small print are the hefty fees for early termination. What would they do if something happens to your business? Or you have to temporarily shut down? Traditionally speaking, the only way to avoid these pitfalls was by paying higher charges for shorter contracts, or going with the longer one and hoping for the best.

Having witnessed companies go through years of low satisfaction due to “locked in” contracts with our competitors, Mobex, on the other hand, offers month-to-month service with no contracts while still providing highly competitive rates (an average of $30 per month per user). Having month-to-month contracts ensures our quality of service will always be our top priority. Because although it’s your prerogative to cancel each month, we certainly don’t want to give you reason to do so. You are empowered to hold us accountable each and every month, not having to wait two of three years for a contract to expire.

For more information on our business friendly telecommunication services, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.