Category Archives for "Cloud Communications"

Preparing your business telecommunications
Oct 10

Preparing Your Business Telecommunications For The Unknown

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobile Communication Technology , Small Business , Unified Communications , Virtual PBX , VoIP

A recent survey revealed that 74% of American small businesses do not have a disaster plan, 84% do not have adequate insurance, and 71% lack a back-up generator.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. During these uncertain times, it could be devastating for a business to lose its ability to communicate. However, with proper planning and preparation, a business can ensure that its phone system will continue operating during emergencies and be there to help rebuild after disasters strike.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. With a comprehensive cloud communication solution your business communications can continue uninterrupted even in the most precarious situations.

When called upon, there is no hardware to boot, no software to run, and no data to move. When the rest of you office systems go down, your phone service can be automatic transferred to a predetermined location or you can bypass this automatic failover and manage the transition on your own schedule.

Advantages:

• Calls can be routed to alternate locations, such as cellular phones, secondary branch offices, home phones, or virtual phones setup by Mobex
• Rerouting of calls can happen automatically or manually from a remote location
• Keep an automated attendant or IVR up and running during any crisis or disaster
• Ensure alternative telecommunications routing capabilities with redundant call paths
• Use remote office or mobile services to resume normal business operations quickly
• The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

Even after a disaster has passed it could take days or weeks for power and internet to be restored. Most businesses cannot wait that long. Having the ability to reroute calls anywhere at any time can be a business lifesaver during and after a catastrophe.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact us today to learn more about our comprehensive cloud communication solutions.

You can also continue your disaster readiness by using these helpful tools for businesses:

-Businesses can do much to prepare for the impact of the many hazards by using these resources from Ready.gov.

-The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

-The U.S. Chamber of Commerce Disaster Preparedness and Recovery Quick Guides. These tools help your business better understand what steps to take after an event occurs.

-The SBA also offers low-interest disaster loans to businesses, homeowners, renters & private non-profit organizations. Get additional details at www.sba.gov/disaster

-The US Chamber of Commerce has set up a Disaster Help Desk for Businesses to ask questions. Simply call 888-MY-BIZ-HELP

-To be considered for all forms of disaster assistance, first call FEMA at 800-621-3362

Text
Aug 21

Text Enable Your Business Landlines And Toll Free Numbers

By Mobex | Business Communication , Business Text Messaging , Business Tips , Cloud Communications , Customer Service , Mobile Communication Technology , Text

Tampa Bay Telecommunications Company, Mobex and Haneke Design Collaborate on Ground-Breaking Application That Enables Text Messaging Between Clients and Businesses.

TextOurCompany Makes Existing Landlines, Toll-Free Phone Numbers Text-Friendly

Tampa, FL — (Aug. 21, 2017) — Phone calls can either be a lifeline or a landmine for businesses. If calls go unanswered, or if callers are left waiting on hold, it can leave callers frustrated, inconvenienced and even cause them to give up and take their business elsewhere.

Mobex, a Tampa-based telecommunications provider helps businesses better connect with their customers through new technology that uses existing business phone numbers to receive and respond to texts sent from their customers’ phones.

TextOurCompany by Mobex streamlines communication between businesses and consumers with ease, efficiency and affordability. Landlines, as well as toll-free numbers, currently associated with a business can be enabled to receive SMS text messages using this technology.

Those messages are immediately accessible from computers, tablets and smart phones.

What truly sets TextOurCompany apart from other technologies are the person-to-person capabilities it offers. Rather than pre-established, scripted messages, users send a specific text and receive either an automatic reply acknowledging receipt of their text or an actual response from a real person. And the exchanges can all be accomplished without having to change the company’s current voice provider.

The chat application developed by Haneke Design of Tampa for Mobex allows the texts to be accessed via a single computer as well as multiple screens, depending on the company’s requirements.

“The idea came from a personal experience I had when I contacted my vet about medication for my dog. I knew that there had to a better way for me to connect with them, get the information I needed and not have to call back or be placed on hold while they helped other people and their pets,” said John Dalyrmple, president and founder of Mobex.

“Haneke Design was able to swiftly take our idea and turn it into reality. In a startup environment, working with a local team was crucial for us. The ability to quickly make changes and be nimble made the process seamless.”

One of the best parts of the application for any business is that the it allows text enabling for a number without the business having to change service providers. This seamless transition will save companies time and money.”

“Seeing how Mobex has been able to pivot into a new market for SMS technology was an inspiring project for Haneke Design to be a part of,” noted Jody Haneke, president & founder of Haneke Design. “We are always looking to team up with local disruptors and people solving the real needs of businesses across any industry.”

TextOurCompany by Mobex won the first-place award in technology at the 2017 New Venture Expo held at the University of Tampa in April. The New Venture Expo is part of the Spartan Incubator program, a program designed for community members to join the Tampa Bay ecosystem and build their businesses.

To create an account and learn more about how TextOurCompany can benefit a business, go to TextOurCompany/Signup. Free trial periods are available for new customers. For additional information, call or text 813-999-0990 or email Contact@textourcompany.com.

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Virtual Receptionist
Mar 22

What Can A Virtual Receptionist Do For Your Business

By Mobex | Business Communication , Business Tips , Cloud Communications , Customer Service , Mobex , Virtual PBX

What Can A Virtual Receptionist Do For Your Business

Imagine right now, a call comes into your office and the phone rings and rings and your customer is on hold the entire time. Or, maybe the call goes unanswered completely. Missed calls are missed opportunities. Now imagine having your own personal virtual receptionist. Your calls can always be answered day or night with the same professional voice, all while taking the burden off of your employees, who are currently required to stop everything they are doing to answer the phone every time a call comes in.

In business telecommunications, a Virtual Receptionist (VR) (or Auto Attendant), is known for its ability to allow callers to be automatically transferred to an extension without the need for an operator. A VR will also offer a simple menu system (“for sales, press 1, for service, press 2,” etc.). However, there are many more functions a VR can perform that are often over looked and can add value to your businesses communications.

Here is a quick list of some of the functions a VR can perform along with examples. After reading this, if you would like to hear it in action call 813-575-3100~

“Thank you for calling the Mobex Virtual Receptionist, your fully customizable, user friendly, business greeting and directory. To find out some of the things we can do for your business please listen to the following options:”

“To continue in a different language please press 0”

Mobex can create your recordings in most languages. Or, if you prefer to keep your recording in English but would like to give your Virtual Receptionist some authenticity with different accents, Mobex can help you with that as well.

“If you know your parties extension, you may dial it at anytime or, for a dial by name directory please press 1”

With a Dial-by-Name Directory from Mobex, callers can easily search for your employee names for added convenience. This gives your company a large business feel. Customers will be able to find employee names by first or last name.

“For our address, directions and hours of operations, please press 2”

Informational Extensions let you give callers up-to-date information about your company, products and services, allowing them to have instant access to important information 24/7. It’s a great place for customers to hear store directions, product descriptions, hours of operation, future sales or events, you name it!

“To connect with a different location or other off site facilities please press 3”

Your Virtual Receptionist can automatically transfer calls anywhere without you having to lift a finger. Calls can be forwarded to different department, secondary locations, different companies, cell phones, home phones, voice mail boxes, or any other telephone number.

“To speak with an associate, please press 4”

While calls are being connected or, for those times when you must place a caller on-hold, take advantage of our custom on hold options. You can choose the on hold music that best represents your company, allow us to choose for you, or even create an informative custom message that can notify your customers on areas of your company you want to highlight like sales or future events.

“To listen to a demo of our Artificially Intelligent receptionist, Aneeda, please press star”

Mobex is working hard to always have the latest and greatest in business telecommunications. Aneeda is the next evolutionary leap in Virtual Assistance and can be available to add value to your workforce very soon.

Add a virtual receptionist to your team today who can route calls to the right people, answer basic questions, and give your company a big business appearance.

Contact us here to find out how we can customize your very own business virtual receptionist. Or, after listing to our live demo, simply press 5 to be connected with a Mobex representative.

Should you Host or not Host your PBX
Feb 28

Should You Host Your Business Phone System?

By Mobex | Business Communication , Cloud Communications , Hosted PBX , Mobex , PBX , SIP Trunks

With the advent of Hosted PBX communication, businesses are seeing many new opportunities and potentially some concerns with the advanced technology, leaving business owners wondering is it better to host or not to host, their business phone system. This article digs deeper into both options along with their benefits and disadvantages.

On-Premises PBX

Having on-site PBX involves buying the PBX and maintaining it throughout its useful life. However, some companies are also going for the leasing option where a PBX provider offers installation and maintenance at a monthly fee. The first option has a greater upfront cost but usually a lower total cost over the lifetime of the equipment.

 Advantages

  • Flexibility

There are many PBX technologies out there. You are not limited to a few options as in the hosting plan. If you are a smaller office you can buy a PBX that meets your current needs.

  • Control

The business has better control on whatever is run or done on the PBX. As a result, there will be no surprise updates or systems added to your PBX without your prior knowledge.

 Disadvantages

  • Cost of installation and maintenance

You will incur the cost of installing the PBX and maintaining it in good working order. Due to ongoing maintenance requirements, you will need permanent staff trained for this or hire an outside technician to handle this.

  • Stuck with a legacy system

You are limited to the new features up to the capability of the PBX. As a result, you will eventually need to upgrade or replace the system when you need additional features or require advanced functionality.

Hosting PBX

This option involves buying the monthly telephone service from a Hosted PBX service provider. Your PBX is hosted in the cloud and connects to your phone system over the Internet.

 Advantages

  • Cost of maintenance

You do not need to hire staff our an outside technician to maintain your PBX. Also, there is no need to worry about constant software updates and the like as this is taken care by the service provider.

  • Only pay what you consume

Since no hardware is required, as your business grows or contracts so too can your hosted phone system. As a result, you only pay for what you consume each month.

  • Make use of the latest technology

Unlike the legacy PBX, you do not need to replace the PBX once new technologies emerge. Your service provider will provision this for you.

 Disadvantages

  • Control

You are limited to the service package your potential service provider offers. Some service providers charge extra for extra features.

  • Monthly payment

Most service provider have ridged pricing plans and charge per user. Consequently, if you are a large organization with a lot of phones but maybe limited call volume, there is a chance that you will pay more for your monthly service.

So, to host or not to host, which is right for you? For more information about On-Premises PBX Service or Hosted PBX Solutions and/or to schedule a consultation and demo, contact us or click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

SIP Trunking Simplified
Feb 10

SIP Trunking Simplified

By Mobex | Business Communication , Cloud Communications , PBX , SIP Trunks

SIP Trunking Simplified

Traditional phone lines are no longer adequate for today’s rapid pace of business communications. That’s why many companies are moving their communications to a cloud-hosted solution for their business phone system. A flexible and feature-rich path to this is available through Session Initiation Protocol (SIP) Trunking, a cost-effective technology that connects your legacy phone system to the Cloud. But what exactly are SIP Trunks and what are the benefits of switching?

What are SIP Trunks?

SIP (Session Initiation Protocol) Trunking use Voice over IP (VoIP) to connect a private branch exchange to the internet. This replaces the old telephone trunk with internet and enables the business to communicate with mobile and fixed telephone subscribers.

Why SIP Trunking?

SIP trunks offer more flexibility than the traditional analog telephony service. The traditional service is limited to the number of the copper wires used to handle calls. However, for the SIP trunks, you can have an unlimited number of calls based on the capacity of the network.

Moreover, while using SIP trunking, businesses are able to combine data and voice services into one connection. It is also easier to add a number of applications on the network such as Video conferencing and video calling.

In many organizations, a large chunk of communication happens between the branches and the head office. However, this cost can be eliminated by switching over to SIP platform and have the branch-to-branch call made as if one is dialing another extension on the system.

Businesses can cut down their costs and improve their flexibility by the use of SIP trunking. With the growth of voice over internet protocol, there are no limits to the connections that the business can make with branches and the outside world.

Choosing a SIP Provider

When choosing a SIP provider, some of the areas that any business should check include the security of the system, the quality of support provided by the service provider and the pricing models available. The reliability of the internet connection is also an important area to consider. There should be enough bandwidth to support the additional voice traffic. Your SIP provider can help test this prior to implementation.

For companies that require an extra layer of security, they can ask the service providers for real-time transport protocol capabilities, which is a codec that allows for the encryption of voice over the internet. Other companies of transport layer security that encrypts the actual SIP messages. For additional information or to see more of the benefits available to you via Mobex SIP Trunks, please visit us here.

Telecommuting
Oct 21

Telecommuting – The New Working Norm

By Mobex | Business Communication , Cloud Communications , Mobile Communication Technology , Unified Communications , VoIP

Ever wonder what the typical workplace will look like in a few short years’ time? Given the immense benefits of remote work, telecommuting has become one of the most sought after flexible work arrangements available. With a reported 79% of workers wanting to work from home at least part of the time; it’s no surprise that people want to work for companies that offer remote work programs.

Telecommuting can take multiple forms. The way people typically think of telecommuting, is an employee working from his or her home office or a coffee shop during normal working hours instead of going into the office. Office workers can also broaden their availability by logging on from home during evenings or weekends, when necessary or, while travelling for work.

Benefits For Companies

Benefits For Employees

While companies are changing their policies, solutions are needed to stay connected with their employees. Communication is key with telecommuting. Luckily, there are now many tools available for this; laptops, virtual private networks, video conferencing, and VoIP. Thanks to VoIP, any employee around the globe can be connected under the company’s communication umbrella. Whether you want your employees to have an office phone at their home or simply download an app on their Smartphone or computer. All that is required is an Internet connection.  Inbound calls can be routed, transferred and connected to infinite locations regardless of distance. Outbound calls can be made with the company’s number rather than the employee’s personal number. And, all of this can be managed, tracked and maintained under the companies cloud communication hub.

Having telecommuting and virtual employees is not only a way to get things done round the clock, without commuting, and with hard-to-find skill sets but is also a way to meet the needs of employees who don’t want to or can’t live near the company office.

Companies are responding to this workplace evolution with a reported 90% of U.S. employers providing or expanding telework options. With all of this change, is your company keeping up?

If you have questions on how we can help connect your global workforce contact us here.

To find more statistics on telecommuting click here.

For more information on VoIP click here.

Disaster
Sep 02

How To Prepare Your Business Phone System For A Disaster

By Mobex | Business Communication , Business Tips , Cloud Communications , Mobex , Mobile Communication Technology , Seasonal , Unified Communications , Virtual PBX

Disasters can strike at any time, at any place, and a business that is unprepared can face devastating consequences. One area that can cripple a business in a disaster is the loss of its phone system. However, with proper planning and preparation, a business can ensure that its ability to communicate will not be disrupted by a fire, flood, or other disaster.

Businesses that rely on premise equipment like phone systems can lose their ability to communicate in an instant even if they have onsite back-ups or redundancy. Mobex offers a comprehensive cloud communication solution that can keep your business going.

When called upon, there is no hardware to boot, no software to run, and no data to move. Failover can be automatic and almost instantaneous, or you can bypass automatic failover and manage the transition on your own schedule. Calls can be routed to alternate phones in any location, such as cellular phones, phones in branch offices, or home phones.

Advantages:

  • Reroute incoming calls from a remote location automatically or manually
  • Keep an automated attendant or IVR up and running during any crisis or disaster
  • Ensure alternative telecommunications routing capabilities with redundant call paths
  • Use remote office, VPNs or mobile services to resume normal business operations quickly
  • The basic disaster avoidance solution is a standard feature of Mobex’ comprehensive cloud communication solutions.

The benefits are many, but most important of all is that your business communication will never stop, even during the worst of times. Contact Us today to learn more about our comprehensive cloud communication solutions.

Continue your disaster readiness by create an emergency preparedness program for your business using resources from Ready.gov. The SBA also has resources that will help you develop a plan to protect your business and re-open quickly after an emergency.

Disasters can destroy property and inventory, leading to dire consequences for small businesses. However, proper planning can mitigate damage, allow you to continue operations during emergencies and help rebuild after disasters strike.