Category Archives for "Business Communication"

Dec 03

Is Voicemail Dead, or is it Making a Comeback?

By Mobex | Business Communication

How often do you use voicemail? Never?

Not surprisingly, many people do not use their voicemail. As a result, many phone companies are considering to cut the service all together due to low subscriptions and the high cost of having an unused service running.

Can we blame them?

With voicemail, you had to call your personal number, add the security code, wait for the monotone robot to painstakingly read the number that called you, then listen to the actual voicemail just to find out it was a wrong number or worse – they hung up.

Now-a-days, we have texting. Texting is a great tool because you send a quick text and then you simply wait for a reply. No logging in, to monotone robots reading anything to you, no listening to phones hanging up. Even better, you have to say what you need to say in 140 characters or less. In addition, you can even send multimedia messages to your coworkers, friends, or family.

But is texting the answer? Is it the most professional way to go about your business? No, there is a another way. It looks like voicemail is not going to go down without a fight. This “last-stand” of voicemail is Visual.

Visual voicemail is a rather new service that a lot of phone companies are offering to their customers. Companies such as T-Mobile, At&t, and Verizon offer the service.

So what is so great about Visual Voicemail?

A whole lot! With visual voicemail, you still have to log in (protection) however you can see what numbers called you. Even better, you can choose which voicemails you would like to listen to. You can play, pause, rewind, or skip all together. All, without the monotone robot.

How does this beat texting?

When is comes to professionalism, texting cannot do a whole lot for you. It is awkward when you get a text from a stranger or a “business” contact unless you have developed that type of relationship. With visual voicemail, you are able to leave a professional welcome message which gives you great representation, and then call who you need to call back when it is convenient for you.

So you have desktop phones?

No worries, with the power of the cloud, you can switch your PBX into an all powerful hosted PBX which will also give you the added benefit of additional bonuses. Rather than having to call your “Audix,” you can pull up a dashboard and see all the voicemails that you have for each agent or for your company.  You have total control of your business communications – now that is professional.

 

If you have any questions about setting up a voicemail or about a hosted PBX, please feel to contact us!

Nov 19

Time For A Hosted PBX

By Mobex | Business Communication

Being able to communicate at all times is important for any business.

With all the new technology focused around cloud computing, telephones systems for businesses are evolving as well.

So what is a PBX that is working over a cloud? A Hosted PBX.

A hosted PBX offers companies the same high end features that a regular PBX offers for a fraction of the traditional cost. There are no huge upfront costs and it set up is easy to implement regardless the size of the company.

With a cloud based PBX, the technology is adaptable and can be customized based on business needs. Companies can simply select the number of lines, features, and functionality that they need. In no time, their business communications are ready to provide a professional and efficient service to clients and customers.

Lower monthly costs come in the form of a per user model which grants companies the flexibility to select their cost according to their needs. These companies that use a hosted PBX are then billed for what they used rather than an entire system that does not get used all the time.

In addition, with the low cost, companies do not need to sacrifice features. Companies will still be able to enjoy multi line phones, conference calling, voicemail, call transfer, unlimited local and long distance calls, virtual assistance, 800 numbers, and so much more.

Furthermore, a hosted PBX can also provide additional capabilities that a standard PBX cannot. For example, since your PBX will be hosted on the cloud, the ability to monitor calls from wherever the location may be is a feature many companies fine appealing. In addition, growth is seamlessly integrated with a hosted PBX. Remember, companies are able to keep track of their costs.

Have more than one business in the same location? No worries. A hosted PBX gives companies the ability to leverage key abilities to provide each business unit including but not limited to, a separate phone line and a professional appearance even if the same agents are the ones that are using the phones.

Deploying a hosted PBX can also provide additional capabilities that may not be immediately on the wish list. For instance, access to cloud-based solutions allows companies to grow seamlessly. Plus, the company running multiple businesses out of one location can leverage key capabilities to provide each business with a phone number and professional appearance, even if the same agents work all phones.

The question to ask is not if you should move to the cloud, but when. There are too many benefits available in hosted PBX to ignore; the time to start investigating is now.

If you’re wondering about where to start with a hosted PBX or have more question that this article was not able to answer, please feel free to contact Mobex by clicking here.