Category Archives for "Business Communication"

Jul 06

How VoIP Can Help Small Businesses

By Mobex | Business Communication , Small Business , Unified Communications , VoIP

In our previous posts we have examined the many benefits of switching from standard phone service to what’s known as a VoIP. VoIP phones use voice over IP technology for placing and transmitting telephone calls over an IP network, such as your Internet service, instead of the traditional public switched telephone network.

We know it has been easy to see how the advantages of VoIP we have featured are beneficial for medium to large organizations, but a bit difficult to see how they are just as valuable for small businesses.

Here are just a few of the variety of benefits our clients with small companies have found by switching to VoIP.

  1. Increased productivity.

Small businesses usually operate with a very small team that only has so much time in the office, it’s all about quality over quantity. So any uptick in productivity can go a lot further and mean a lot more than it might at a larger organization. With VoIP, every employee can have access to the network and their calls and email whenever and wherever they are. Employees will enjoy the chance to telecommute while still having full functionality.

  1. Decreased expenditures.

As a small organization, we know you don’t have the largest budget with which to work. Telephone service is traditionally known as a huge, but clearly necessary, expense. With VoIP, telecommunications no longer have to be such a burdensome line item.  First and foremost, they don’t necessitate the massive amounts of equipment that traditional phone service does. Therefore, you save a significant amount for choosing VoIP from the very beginning. However, have no fear, because of its scalability, you won’t break the bank by making a switch or by having to add services as your company grows and needs increase.

  1. Simplified technology.

When issues arise with a traditional phone system, getting them fixed can be quite a process. A process that costs business owners – especially those with small companies – significant time and money, neither of which they can afford. Remedying issues with VoIP service is much easier, as they’re usually connected to a simple user error or an issue with the vendor. The majority of the time the problem can be fixed by someone onsite or with help over the phone, and not by waiting on an expensive technician to come to the office.

  1. Improved access.

Essentially, with VoIP you get all of the same toys the big boys have. You don’t have to wait months or years to be able to utilize all of the telecommunications larger companies have. You can have all them now, and for less than what you would have been paying for a rotary phone.

Jun 15

Cloud Based Phone System

By Mobex | Business Communication , Business Tips , Customer Service , Mobex News , Mobile Communication Technology , Small Business , Uncategorized , Unified Communications

Imagine a world in which you can tie numerous locations into only one phone system, allow employees to utilize their desk numbers on their smartphones, and easily add and change features in minutes, not days. Those are just a few advantages of having a cloud-hosted phone system. Overall, switching from a traditional system to a cloud system lowers costs, improves customer service, and expands employee capability and productivity.

Many organizations still utilize traditional phone systems designed for the working environment of 15-20 years ago. Employees came into an actual office every day to work off of landlines and desktops. Working from home wasn’t an option, and affordable, user-friendly laptops and smartphones were still to come.

Cloud phone systems were developed for today’s ever-changing business environment, providing the ultimate in scalability for companies of all sizes, and employees to do their job whenever and wherever they are.

Mobex believes you should go cloud-hosted phone system for multiple reasons, these being the most attractive:

  1. Mobility and efficiency.

Tools utilized within the cloud are easy to use any time, from anywhere, including a smartphone, desktop, laptop, or desk phone. Instant messages, email, voice capabilities, and even CRM tools are available whenever they’re needed. This level of access is integral when employees work remotely, and increases efficiencies in overall processes and workflows.

  1. Flexibility and continuity.

Whether a business is growing or down-sizing, its telecommunications needs will change. In the midst of a rapid growth phase, it could change quite often, from new employees and more customers to a change in office spaces. A cloud-based system can easily scale up or down as needed, without the costs associated of changing a traditional system.

In addition, as changes occur or as workers travel and transfer, employees will remain connected to each other and customers no matter what.

  1. Upgraded customer service.

With so many features and capabilities, you can easily direct calls to any department or employee and create custom messages and greetings for each division. This way customers have a more seamless and unique experience, as opposed to feeling like just one more insignificant person in a queue.

  1. Lower costs.

One of the biggest (and most eye-catching) benefits of a could system, transferring telecommunications from a traditional system to the cloud is typically less expensive than the monthly fees associated with the former, standard plan.

May 16

What Is Hosted PBX?

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , VoIP

What is Hosted PBX and how can it be beneficial to your business?

Prior to the last few years, the standard phone system we are accustomed to seeing at most every office around the globe is referred to as PBX, or Private Branch Exchange. In simple terms, a PBX is what connected all of the phones outside of your office with those inside; you didn’t set up shop without it. Overall, PBX systems have enjoyed a really long, truly successful run and they met every telecommunications need businesses both big and small had. Until now.

As we are all well aware, time has marched on and with it, technology has advanced significantly. Telecommunications needs and capabilities have grown exponentially. Consequently, however sufficient and reliable it might have been in the past, a traditional, hardware-reliant PBX system finds itself outdated and increasingly replaced.

Although our need for a more mobile-centric life began, for the most part, in our personal and consumer lives, it inevitably made its way right into our office. Remember when companies refused to provide employees tablets and/or iPhones? That didn’t last long. Businesses find they profit from being accessible, via more than only their website, around the clock. In addition, working remotely has been gradually more attractive to employees, one no longer desires to be strapped to the same desk all day, every day. Working at home provides them with the opportunity for a more peaceful and productive environment while cutting costs for all involved (less electricity and break room sodas for the company, no tolls or parking fees for the employee). And let’s not forget the sales people hustling in the field, their mobile needs are even greater.

A traditional PBX system, with all of its complicated hardware and cables, doesn’t meet these diverse needs. At all. However, a hosted PBX from Mobex does.

Providing all of the essential functions of a traditional PBX, a hosted PBX takes out the majority of the physical requirements and instead utilizes a network, otherwise known as the cloud. That famous, sometimes infamous, cloud. The hosted PBX can then be accessed anywhere at any time as long as a reliable internet connection is available. Employees can work from home, a hotel, or a favorite coffee shop. Callers can be easily transferred and conference calls organized, with little to no issue. Your general productivity is improved, while resource requirements (and costs) are reduced.

For more information about our hosted PBX services or other telecommunications solutions and to schedule a consultation and demo, click here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Apr 20

Take your office communications anywhere you go with Mobex’s Virtual PBX

By Mobex | Business Communication , Mobile Communication Technology , Unified Communications , Virtual PBX

While being on the go can be great for your business’s productivity, it can be difficult for your old telephone system to keep up. Don’t get tied down by an antiquated phone system, run your office communications from the palm of your hand with a Virtual PBX.

Mobex’s Virtual PBX was designed for all those who either “bring your own device to work” (BYOD) or are entrepreneurs/small business owners who run much of their company’s communication’s from their smartphones/cellphones. The Mobex Virtual PBX works via either a smart phone app or forwarding to the user’s cell phone.

You will never have to give out your personal number for work ever again. With your Virtual PBX, Mobex can port your existing number or provide your company with its own new local or toll free number. Also, with unlimited extensions, live call forwarding, on hold music, name directory, and much more, your business can function and appear like a Fortune 500 company. When callers dial your Mobex number, they hear a custom main greeting giving them options from which to choose, i.e. “Thank you for calling MY Company, dial 1 for sales, 2 for support, etc.”

Since each extension rings on an app on your smart phone, or forwarded to your cell phone, you can be reached at your home, at the office, or on the road. Assign extensions to each department or employee and connect callers to the right employees. Give callers access to information such as product info, store hours or driving directions using Informational Extensions. You can also receive voicemails and faxes online or via email as audio or picture attachments. With these powerful features available from Mobex your small business can stay connected and sound more professional.

The Virtual PBX is also designed to replace, or work in conjunction with, a desk top phone. Use this as a standalone service if your mobile phone is your office; or, include this with a desk-top Hosted PBX service with seamless integration.

You are no longer tethered to your desk, you will have everything your business communications needs right there with you in the palm of your hand.

See more at: Mobex Virtual PBX

Mar 02

Why is VoIP Becoming so Popular?

By Mobex | Business Communication , VoIP

Why is VoIP Becoming so Popular?

VoIP has quickly become a popular phone service for businesses because of the significant savings it brings to the table. Instead of paying a phone company exorbitant fees for maintains old copper lines, you can rely on your Internet connection — which you already pay for — and have your calls processed that way. VoIP phone service is also less complex than a traditional telephone system. Traditional phone systems typically involve complicated hardware and usually requires technician intervention for even the smallest issues. With VoIP, most of the maintenance and adjustments are preformed in the cloud by us at no cost to you. And it is also a breeze to install and configure.

Is VoIP Right for You?

Whether you’re looking for a phone service option for a home office or an international multi location business, VoIP is an excellent solution. Without question, today’s best phone service plans are delivered via VoIP. In addition to being much more affordable, VoIP phone services are loaded with extra features. With Mobex, you don’t have to pay extra for them, either, which can’t be said for a traditional phone service as well as other VoIP providers. In addition to inbound/outbound caller ID, call recording, conference and transferring capabilities, we incorporate other applications and communication methods. For instance, voicemails can be sent to you wherever you are via email attachments. Calls can also be transferred to other extensions and just as easily to outside landlines and cell phones if you have employees out in the field. And while you are reaching your employees your caller can be serenaded by your choice of music on hold or even a custom commercial on hold, made just for your business.

For small, medium and large offices, VoIP is quickly becoming ubiquitous, and the trend is sure to continue and intensify as time goes by. To find out more please visit Features or call us at 1-855-US-MOBEX

Contract
Dec 11

Why You Don’t Need A Business Phone Contract

By Mobex | Business Communication , Customer Service , Mobex News

Contrary to what industry giants’ want to make you believe, you do not need, nor should they make you feel like you want, a binding, long-term contract; and here is the main reason why, without a contract, you remain in control. Based on our experience and having listened to customers’ greatest concerns, we justly believe signing up for a business phone service should no longer require stringent, lengthy service contracts. Although some providers offer temporary rate reductions or other gimmicks in order to lock in a long-term deal, we went with more favorable alternatives – for both the client and provider – and offer you our full featured service, at a consistently low price, without a contract.

Many businesses out there shopping for phone service will be easily mislead by the promise of what appears to be (at the time of signing) a really good deal. Most of the time, the “deal” is only for a limited time, not the entirety of the contract. Another important consideration often buried in the small print are the hefty fees for early termination. What would they do if something happens to your business? Or you have to temporarily shut down? Traditionally speaking, the only way to avoid these pitfalls was by paying higher charges for shorter contracts, or going with the longer one and hoping for the best.

Having witnessed companies go through years of low satisfaction due to “locked in” contracts with our competitors, Mobex, on the other hand, offers month-to-month service with no contracts while still providing highly competitive rates (an average of $30 per month per user). Having month-to-month contracts ensures our quality of service will always be our top priority. Because although it’s your prerogative to cancel each month, we certainly don’t want to give you reason to do so. You are empowered to hold us accountable each and every month, not having to wait two of three years for a contract to expire.

For more information on our business friendly telecommunication services, click here.

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Nov 21

SIP Trunking: What Are The Benefits?

By Mobex | Business Communication , SIP Trunks , Unified Communications

In our last post we broke down exactly what SIP Trunking is and the primary benefits of why it is good for business, most notably a substantial reduction in costs, particularly when the service is tailored to your individual needs. However,as promised, we want to further examine its many benefits, as we believe this is something every business needs, regardless of its size.

  1. The user experience. All users will find that SIP Trunking has a stress-free, easy-to-use communications interface. And IT managers will discover that is an efficient and low-cost means to quickly scale services without incurring huge expenditures, which ultimately generates a significant ROI in a very short amount of time (sometimes in less than six months).
  2. The reliability. SIP Trunking comes with increased stability and reliability compared to traditional phone systems. During power outages, Trunks can easily be redirected to supplementary destinations: cell phones, other offices, and more (depending upon your business rules and requirements), thereby permitting uninterrupted service.
  3. The productivity. With the ability to flawlessly connect multiple offices and remote workers, SIP Trunking improves workforce partnership. This is especially important to organizations with international employees or offices. SIP Trunking makes traveling and moving much easier, as your phone number easily goes with you whether you’re changing offices or on the road.
  4. The fusion of communication. SIP Trunking combines mobile devices and remote workers by enabling a blend of premise and cloud based services, creating an IP-based unified communications system of voice, data, instant messaging, and application sharing.
  5. The scalability. As previously mentioned, SIP Trunking offers the freedom to increase or decrease services when needed. You are no longer required to invest in an infrastructure based on hypothetical and/or unpredictable future needs; you already have all capabilities at your fingertips. With proper programming, you can establish a SIP Trunk for your current needs and scale up and down when and as often as you see fit.

We truly believe unified communications via SIP Trunking saves you substantial time and expenses. Mobex has a variety of SIP Trunks available and together we can customize a service solution to meet your organization’s needs. To see more of the benefits offered to you by Mobex via SIP Trunks please visit here.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and added security and value to your customers.

Nov 06

SIP Trunking: What Is It? Why Should We Use It?

By Mobex | Business Communication , SIP Trunks

A new IHS survey shows 45 percent of respondents use SIP Trunking today for a portion of their voice connectivity requirements, rising to 62 percent by 2017 as the use of legacy trunks such as T1s decreases. But why the switch?

There is no questioning technology has changed immensely over the last 10 years, even more so in the last five. One area in which this is very apparent is telecommunications for businesses, both large and small. An increasingly common phrase in modern telecom is SIP Trunking or SIP Trunks. If you are reading this, we assume you are most likely a current or potential Mobex customer and not in the telecom industry yourself and therefore do not understand what SIP Trunking means and would like to know more. As always, we are here to help.

To fully comprehend what SIP Trunking means, you must first understand the S-I-P. SIP stands for Session Initiation Protocol. In traditional telecommunications, network engineers established a distinct difference between the two different phases of a voice call. The first phase includes all the physical needs one must have to establish communication between two devices; therefore, the phones or computers themselves. The second phase is the data transfer and the technology with which it transpires. SIP is the standardized communications protocol, otherwise known as the set of rules, for signaling and controlling multimedia communications sessions. SIP applications not only include voice calls, but also video calls and instant messaging.

Having established what SIP means, we can now move on to SIP Trunking. Although a SIP Trunk provides the same basic service you would get from a traditional analog phone line, you no longer need a physical wire to make it work. SIP Trunking is a virtual phone line provided by Mobex, networked via your data circuit (i.e. your internet).

Because SIP Trunking requires no physical lines and communicating over a computer network comes at lower costs, overall, it is considerably cheaper. Dependent upon the types of communications and calls you are making, SIP Trunking can potentially save you up to 50%, leaving a significant portion of your budget to go towards other business needs and/or increasing profits.

Getting setup is relatively simple. All we need to do is determine how many SIP Trunks you will need (typically one per every 2-3 users) and examine your internet connection. You may or may not need to increase your bandwidth, based on the amount of calls you expect to make.

Simplicity and cutting costs is just two of the many benefits of converting to SIP Trunking. In our next post we will further examine its many paybacks and how it can take your business to the next level. Until then, visit our SIP Trunking page for further details.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and giving added security and value to your customers.

Oct 27

Small Business Phone Systems: VoIP or Landlines?

By Mobex | Business Communication , VoIP

We all are acutely aware that technology is changing and evolving at a rapid pace. Your computer, cell phones, and gadgets all seem to be outdated and diminished as soon as you walk out of the store with them. This is true for the equipment and systems in your business as well, which is why Mobex is here to help. One area in which we suggest an infrastructure overhaul is shifting from a traditional telephone system to a cloud phone system.

This sounds intimidating at first, we know, as there is so much uncertainty about “the cloud”. But we promise it’s simple and the benefits are copious. Given how much interaction you have on a daily basis with customers, vendors, staff, and more, it can be quite complicated to keep track. Not to mention communication is no longer limited to 8-5 or store hours. Work often takes place at home, on the road, and even in the air.

Therefore, here are the advantages of having a cloud-based phone system:

  1. Better contracts, lower costs.

Traditional phone systems typically require long-term contracts and costs can add up quickly, including: long distance charges, maintenance and service fees, extraneous hardware, and having a dedicated IT person on staff.

Our cloud phone system requires no long-term, binding contract; expensive hardware; costly service and maintenance; or extra staff onsite. All you need is the actual desk phones, should you choose to keep them (mobile phones work as well).

  1. Fewer complications, more mobility.

Since a cloud phone system requires no superfluous equipment, you’ll have neither any large, bulky pieces taking up storage room, nor thousands of feet of wire in your walls. The lack of physical equipment also frees you from the costs and time constraints associated with ongoing maintenance and upgrades.

Utilizing a cloud system also allows you to stay connected and access calls, faxes, and voicemails wherever you are, as long as there is an internet connection.

  1. Increased flexibility, improved focus.

We know business is always changing. By operating a cloud phone system, you can augment, alter, or reduce services as needed. You are not committed to one shape or size. You can customize your system to fit your exact needs, whether employees are in one building or scattered across 12 states.

Having this system in place allows you to concentrate on what is truly important: taking care of your customers and growing the business. You shouldn’t have to worry or put too much emphasis on and time into how your phone system is operating (or not!) Our cloud phone system allows for greater control, easier fixes, up-to-date technology, and all at a much lower cost.

 

Mobex provides business caliber telecommunications with customizable features to help you better connect with your customers. With Mobex, you have the added benefit of giving your small business a large business feel, and giving added security and value to your customers.

Jan 26

New Year, New Me – 5 Tips for Improved Business Communication

By Mobex | Business Communication

We are officially in the new year and while you may have set a personal New Years resolution, have you set one for your company? Communication is one of the most important business assets that you can have to be successful. Check out our top 5 tips to ensure that your business communication is top notch in the year to come!

communication

Top 5 Tips for better business communication

1. Find the preferred and/or optimal method of communication for the specific contact. For the people that you are constantly in contact with, such as an affiliate manager or advertising account rep, find out what their preferred method of communication is. Some people love to jump on the phone, while others prefer a Skype chat or an email. Take note if the communication methods you’re using are the most time effective, as well. Are you spending all day writing and responding to emails when a few brief phone calls would have accomplished the same task? Research by Atos Origin, a multinational IT services company, found that the average employee spends 40% of the working week “dealing with internal emails which add no value to the business.”

2. Prioritize your time. If you have a large number of contacts to make in a short period of time, make sure that you are taking care of the most important or time sensitive ones first. Some days there’s not enough time to do everything you need to. Don’t let that stop you from accomplishing your primary goals.

3. Set realistic expectations with your contacts. You can let your contacts know if there are circumstances that might delay your response to them, or if you will be unavailable. If you’re on vacation, traveling for business, or otherwise indisposed, you can setup an auto-responder to inform those who contact you of your expected response time. Also, if you are involved in a process that takes a couple weeks to finalize, let the client know that early on in your communication.

4. Cut out unnecessary contacts. When you find yourself too busy to keep up with your day-to-day tasks, make sure that you aren’t spending your time on unnecessary issues. If you’re receiving emails and phone calls from someone who you don’t want to do business with, a simple and polite message explaining that is the best solution. There is no need to waste their time (or your own) leading them on.

5. Be considerate of others’ schedules, and don’t over-communicate. If you have emailed someone about a non-urgent issue, allow a reasonable amount of response time. Perhaps the person you are writing is out of the office that day, or stuck in the middle of a pressing issue. Sending several emails back to back can seem unprofessional.

If you are interested in seeing how Mobex can better improve your business communications with a virtual PBX, please contact us!